Job Description

Job Title:

Membership Executive

Location:

Right in the heart of London's financial district, across both of our venues (EC2V & EC3A)

Terms:

Permanent, full-time position

Salary:

26,000-34,000 depending on experience, plus a performance commission of c. 2,000

Start Date:

Sept/Oct 2025 (ASAP)

Additional Notes:

The role is 41 hours per week and in-person You will need to be able to reliably commute or plan to relocate before starting at either of our two locations: London, EC3A 3BP & EC2V 8AS. The work schedule consists of 9-hour shift patterns, Monday through Friday, from 7:00 a.m. to 9:00 p.m. You will also be required to work one Sunday every other week from 8:00 a.m. to 5:00 p.m.

About Tee Box

Tee Box is London's most advanced indoor golf facility, built for players who want to train, improve, and enjoy the game year-round.

We have two central London venues, over 1,000 active members, and plans for a third location already underway. With demand growing rapidly, we're expanding our team to support the next stage of our journey.

Since launching in 2019, we've built a reputation for outstanding coaching, cutting-edge technology, and a premium member experience.

About the Membership Executive role

The Membership Executive serves as the primary point of contact for new and existing members, focusing on membership engagement and retention. This role involves administration, communications, and supporting events/competitions to ensure an exceptional and high-value experience for all members

The day-to-day role includes the following membership executive responsibilities:

Member engagement and retention

Serve as the primary point of contact for members and non-members via phone, email, and in-person events. Ensure timely, accurate, and high-quality responses to all member inquiries. Support the annual membership renewal program and proactively follow up with members to ensure high retention. Provide support to members, addressing concerns and helping them maximise their benefits. Identify opportunities to improve the member experience and build loyalty. Manage the membership onboarding and offboarding journey Identify and support initiatives to reduce membership churn

Member Customer Service and Studio Cover

Working in the Tee Box studios full-time as front of house for Members and Non-Members Assist in training other team members to ensure that the highest level of customer service is provided to all members and non-members.

Membership recruitment and growth

Assist with the development and implementation of membership recruitment and growth strategies. Engage with prospects identified through non-member sessions, events, networking, and direct outreach. Conduct Tours with potential members, highlighting the value proposition and benefits of joining.

Administration and data management

Maintain and update the Customer Relationship Management (CRM) database with accurate and timely member information, such as the Membership Onboarding process. Perform data analysis and generate reports on membership numbers, trends, and key performance indicators (KPIs). Ensure all data handling complies with relevant regulations, such as GDPR. Manage monthly membership administration tasks, including handling failed payments and overutilisation payments.

Marketing and communications

Collaborate with the marketing team to promote member events, campaigns, and other benefits. Assist with creating and managing content for member communications (e.g. email marketing, In-studio promotions) Ensure all member communications align with the organisation's brand guidelines.

Event and Competition Coordination

Support the planning and delivery of member engagement events Assist with event administration, including managing RSVPs and logistics. Support the planning and delivery of member Indoor and Outdoor competitions. Assist with competition administration, including online setup, leaderboard management and communcations

Qualifications and Experience

Essential

Proven experience in a customer service, sales, or membership administration role. Strong organisational skills and exceptional attention to detail. Excellent written and verbal communication skills. Proficiency with Microsoft Office Suite, especially Excel. Ability to work both independently and collaboratively within a team.

Desirable

A passion for Golf and working in the Golf industry Experience working within a membership organisation, professional body, or non-profit sector. A bachelor's degree in a relevant field such as marketing, communications, or business. Experience in business development or sales.

Candidate Profile

A self-motivated and proactive individual with a positive, can-do attitude. A customer-focused and engaging personality with a genuine desire to help and connect with people. Confident and personable, with the ability to build rapport with members at all levels. Adaptable and able to manage multiple priorities and deadlines in a fast-paced environment. Committed to delivering high-quality, accurate work

How to Apply

To apply, send your application to: harry@ tee-box.co.uk

Job Type: Full-time

Pay: 26,000.00-34,000.00 per year

Benefits:

Company events Company pension Employee discount Employee mentoring programme
Ability to commute/relocate:

London EC2V 8AS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a genuine interest in golf or experience working in a golf-related environment (e.g., club, range, pro shop)? Will you now or in the future require sponsorship for employment visa status? This is a full-time, in-person role based across our two central London venues. The schedule is 5 shifts per week (5 x 9-hour shifts). One of your 5 shifts will fall on a Sunday every other week. Are you able to fully commit to this schedule?
Experience:

Membership Customer Service, Sales or Administration: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person