Job Description

INFORMATION

===============

Oetker Hotels

are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.



The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hotel du Cap-Eden-Roc in Antibes, Chateau Saint-Martin & Spa in Vence, The Lanesborough in London, L'Apogee Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palacio Tangara in Sao Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.

The Lanesborough

-

classically British service in a remarkably vibrant and elegant London residence.

The Lanesborough

invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.


The team of

The Lanesborough

are waiting for you to have an exceptional experience!

JOB DESCRIPTION

===================

Contract

01. Permanent

Start Date

Place

London, United Kingdom

MISSIONS

============

Membership Manager

We have an exceptional opportunity to join our

Club & Spa

Team at

The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels



Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

The role of

Membership Manager

is to assist in driving and increasing membership sales and awareness of The Club to prospective clients, businesses and existing hotel guests, ensuring that sales targets are met or exceeded. The Membership Manager shall show a thorough understanding of the product, including all aspects of membership, club offerings and treatments available and will work closely with the Sales & Marketing team of The Lanesborough and General Manager of our Club & Spa to identify business development opportunities and maximise revenue from membership sales.



The successful candidate will build upon existing guest relations as well as establish a strong, exclusive membership base. As

Membership Manager

you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

Proven track record of similar experience in a similar position within a luxury/club environment. Excellent command of the English language and a second language would be preferred You will be required to possess excellent communication skills, both verbal and written, including complaint handling and resolution. Immaculate grooming standards Show drive for Excellent Customer Service leading by example Reasonable hours as required to meet the business demands, weekend and evening work may be required

BENEFITS

============





Financial Wellbeing

Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness

Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Flu vaccinations Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities
Career Growth & Personal Development

Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme
Recognition&SocialInitiatives

Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments
Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Retirement parties Terms & Conditions Apply*

PROFILE

===========

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



If you wish to invest in Oetker Hotels, we encourage you to take this opportunity and we would be very happy to have you as member of our team.