Job Description

Company Overview

Lifetime Legal is dedicated to making legal support accessible to everyone. We pride ourselves on providing affordable and straightforward legal services tailored to the everyday needs of our clients. By joining our team, you will be part of a company that values learning, collaboration, and career growth.

Job description

Lifetime Legal is seeking a bright individual to work within our fast-paced, phone-based role ideal for someone with previous call centre and membership retention experience within our Memberships Team. Speaking to clients daily, you will be responsible for ensuring that their onboarding experience with Lifetime Legal is as smooth as possible.

Our customers are our members, and we want them to be treated like guests and not just purchasers or sellers.

About You

You thrive in a fast paced, call centre style environment and take pride in delivering exceptional service. You are a confident communicator who can adapt your style to suit different client interactions, keeping conversations clear, efficient and professional.

You are articulate, proactive and understand what it takes to deliver outstanding customer service. Representing Lifetime Legal, you will support clients throughout the home moving process with professionalism and care.

Essential skills required:

Previous Office-Based/ Customer Service experience. Great verbal and written communication skills Communicate clearly and effectively on and off the telephone Be able to actively listen to clients, answer their questions and record information collected Good knowledge of the full Microsoft Office suite and comfortable learning systems Attention to detail, organised and multi-tasker A positive and hardworking attitude Able to work well unsupervised Flexible and adaptive personality Be able to work collaboratively as part of a team as well as autonomously Not afraid to ask questions Previous Experience of a phone-based role

Duties and responsibilities

Handle inbound telephone calls from clients politely and efficiently in accordance with the training provided Conducting outbound calls to clients referred by introducing mortgage brokers Membership renewals Helping clients complete their property forms Answering membership queries To collect payment from the client to activate or extend memberships Handling cancellation calls and queries To deliver excellent customer service consistently Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry Follow guidelines and comply with industry standards
Job Types: Full-time, Permanent

Pay: From 25,500.00 per year

Application question(s):

Do you have call centre experience?
Experience:

Membership Retention: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person