Job Description

The Leisure Club at Whittlebury Park is looking for a dynamic and self-motivated Membership Manager. This role is ideal for someone wanting to either go into management for the first time or develop existing talents further.

About us

A great opportunity exists to work for a family-owned, independent business where our people are the foundations of our success. We are proud that many members of the team who joined us when we first opened our doors to the public are still with us today.

As a business we believe that we can always improve and grow our offering to guests. We understand that to achieve this we need a great team who share our beliefs and passion. The success of the business requires our team to be motivated to make a difference and deliver a warm and welcoming environment to our guests. This expectation of growth and environment starts with us offering our team exactly this; we will always encourage and support you to improve and grow, we have a commitment to make our workplace an environment where each one of us feel like a valued member of the team.

What are we looking for?

We are currently looking for a person who is passionate about the hospitality, sales and leisure industry and who has a proven record of accomplishment in sales.

As Membership Sales Manager you will be responsible for delivering key performance indicators in line with departmental budgets. Leading from the front and by example your role will involve daily calling, touring and selling of Leisure Club, spa and golf membership to perspective prospects.

Salary

up to 27,000 - 30,000 OTE

Main areas of accountability and responsibility

Achievement of Leisure Club, Spa and Golf membership revenue against budget and year on year growth. Achievement of membership experience score KPI's and the maintaining of these. To ensure membership cancellation budget is met and retention KPI's are better than budget and year on year improvement. To present and implement new membership initiatives to show development of the membership product which in turn increases revenue, retention and member satisfaction. Potentially lead and manage a team of membership consultants to help them achieve their daily, weekly and monthly sales targets. Potentially lead and manage a team of leisure club receptionists to ensure they deliver impeccable standards, full staffing coverage of leisure club opening hours, they remain commercial aware and that you demonstrate strong leadership skills when dealing with staff affairs. Show initiative in dealing with a membership base/group to protect and develop the membership product. Show strong leadership skills and strong management skills when handling staff and member queries and complaints. Develop and adhere to membership reporting deadlines to show constant development of the membership business and to highlight any trends of success or concern. Make day-to-day decisions on the running of the Leisure Club, Spa and Golf membership office.

What does a typical day look like?

Working a 40-hour week, you will set up and deliver daily KPI's. These include a minimum amount of calls, lead generation activities, appointments and sales.

You will be responsible for delivering a new member and retention target each day by breaking down the revenue and member budgets into an achievable daily total. Showing excellent initiative, you will have the experience and knowledge to be able to quickly change upcoming daily appointment levels should you see any downward trends which could contribute to the missing weekly and monthly KPI's.

Presenting weekly and monthly sales plans to The Head of VC and Membership Sales you will dynamically show how all revenue lines will be achieved and implement this plan to a daily set up.

Showing leadership skills, you will be able to deploy membership and reception staff to assist with the increase of membership revenue through lead generation activities.

You will also be expected to handle membership queries quickly and efficiently on a daily basis.

How would you excel in this position?

We are very keen to develop the best talent. This role has been created to help the right candidate develop as a first-time manager or someone who is currently in the early stages of management.

Showing a determination to excel in this role is important. Exceling in The Membership Sales Manager role can be done in many ways, these would include; Delivering and over achieving in all responsible reporting lines, implementing new commercial strategies to enhance revenue or guest satisfaction, being personally mentioned in any of The Leisure Clubs feedback channels from members and guests, over delivering with the completion of reports and tasks set out by The Leisure Club Management team, being praised by other your peers and other staff.

Other areas of responsibility when in the role and representing Whittlebury Park:

To report for duty punctually as per rota, wearing the correct attire. To be aware of, and comply with, the Health and Safety at Work Act 1974 and the Hotel and Departmental Fire Procedures and to adhere to those procedures in the event of fire or fire evacuation. To comply with industry recommendations and any recommendations of the Environmental Health Officers, with regards to water sensitisation and any Health and Safety related issues with The Leisure Club. To assist in the training of leisure staff on any issue relating to health and Safety. That all Health and Safety procedures are recorded, and that a clear log is maintained. To be responsible for the Leisure Club and other related areas when on duty. To help run promotions in The Leisure Club to motivate members and help member retention. To make sure that there is a high level of cleanliness in The Leisure Club. That if any area is not to the satisfactory level of cleanliness it is cleaned immediately. That correct cash handling procedures are carried out, that all transactions are put through Check-Out, and that any irregularities are investigated and put right before the end of shift. To ensure that all staff are productive at all times. To carry out all administration duties in an efficient manner as to maintain the smooth running of The Leisure Club. To help in the training and development of all personnel within The Leisure Club, in line with identified training needs and to record such training on the training records. To maintain effective communication links within The Leisure Club and all other departments within Whittlebury Hall. To report to the maintenance department any faults with equipment or necessary maintenance throughout The Leisure Club. To handle any guest queries, problems or complaints and take the necessary action to the satisfaction of the guest and the hotel, and to report any serious complaints to the Manager. To maintain strict security precautions throughout The Leisure Club. To take responsibility for pool tests and the management of the results. To attend any training courses/sessions as requested by the Hotel Management and in line with statutory requirements.
This cannot be exhaustive due to the requirements of the hotel industry. Therefore, the job holder may be required from time to time to carry out reasonable tasks requested by management.

Benefits:

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership

: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.

Free Staff Meals

: Savor a delicious meal whilst on duty, on us!

Healthcare Cashback

: Get cashback on essential healthcare expenses (contracted hours staff only).

Employee Awards

: Be recognised and rewarded for your hard work and dedication, whether it's through our employee of the month scheme or Welcome to Workdays.

Exclusive Discounts

:

Food & Beverage

: Up to 50% off on food and drink, including our delicious Sunday carvery.

Spa Products and Treatments

: Pamper yourself with discounted spa products and treatments, and exclusive staff offers.

Hotel Stays

: Enjoy discounted rates on luxurious stays.
Join us at Whittlebury Park and take advantage of these amazing benefits while working in a beautiful, award-winning environment!

Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone's day.

If you have got what it takes to be part of a busy, professional, and high performing team, then we would love to hear from you!

Job Type: Full-time

Pay: Up to 27,000.00 per year

Benefits:

Canteen Company events Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Referral programme Store discount
Work Location: In person

Application deadline: 29/09/2025