Job Description

About The Role

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We at PEI Media are looking for a Membership Success Executive to join our welcoming, diverse, and growing team based here in London on a three-month FTC. The successful candidate will help our members - investors, fund managers, and other professionals in private markets - participate in, use, contribute to, and rely on our membership products.

Your main responsibilities include:


Drive members to complete/update their profiles or help them to do so to unlock networking opportunities and allow them to maximize value from the network. Conduct an introductory demo of the membership platform, highlighting its key features and explaining how to maximize their membership. Undertake a quarterly review of membership activity; conduct check in calls; engage with members to register for upcoming meetings, conferences, and activities. Use analytics tools to identify members who are renewal risks. Gathering feedback on the value of the membership and on how we can improve our member events, panels, webinars, and content. Help connect new members to peers within their community. Maintains CRM records and profiles. Work closely with colleagues in member acquisition, marketing, editorial, the central data office, memberships and product development. Provide support at in-person meetings around the globe that range from large-scale conferences to small private meetings, as well as logistical support for online meetings. Support the leaders of each membership network in executing their meeting strategies by targeting specific members before and during events.

About You

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Requirements

We are looking for someone who is:

Customer-focused Pro-active Comfortable working in a fast-paced environment Looking to grow career quickly Curious all the time Gregarious and social Keen to bring people together and make connections At ease with new technology Cares about metrics and feedback Keen to learn more about the world of alternative investments

Qualifications & Experience:

Knowledge of community management, event logistics, marketing, or publishing subscriptions is welcome Broad understanding or interest in private markets A recent background in Events, Customer Service/Success, Administration, Marketing, or Community / Account Management

Additional Information;

Reports to: Senior Member Relations Manager Location: London office three days a week minimum Travel will be required within Europe

About Us

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Who we are:

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

What we do:

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone - regardless of background. We are an equ

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opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.