Membership Support Team Leader
London, ENG, GB, United Kingdom
Job Description
Would you like to join Europe's leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!
As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members . "
You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .
Please be aware shifts may vary - m orning , evening & weekend working will be required . "
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.
Our perks :
Free Club Membership
for you and your family!50% Discount
on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities forCareer Advancement
through internal training and development.Wagestream App
: Get paid on demand! Access to ourBenefits Suite
.About you:
Exceptional customer service skills " Highly developed leadership qualities " Organisational skills & commercial acumen " Ability to use an empathic & reasonable approach to member queries "
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
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Job Detail
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Job IdJD3887149
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned