Job Description

POST TITLE: Administrator

DEPARTMENT: Faversham & Mid Kent Memorial Park

HOURS: Full-time (37.5 hours per week)

RESPONSIBLE TO: Faversham & Mid Kent Memorial Park Manager

Job Purpose

To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales.

Responsibilities for Service Excellence

To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client's needs, whilst respecting the requirements of the Company's sales budget To produce letters and invoices for clients as required, and to answer queries as appropriate. To suggest refinements and improvements in client service to your Line Manager
Responsibilities for Operational Efficiency

To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement. To input all necessary information using the Opus system, or via such other computer system as may be currently in use. To keep proper records of petty cash use. To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines. To maintain accurate, indexed records of service arrangements, accounts, banking sheets, etc. To identify unnecessary costs, and recommend necessary operational controls, to your Line Manager To ensure that Company policy and procedures regarding cash handling are strictly followed. To assemble and despatch all information required for submission to Head Office in a timely manner To fully comply with the requirements of the Operations Manual. To learn all roles within the facility and follow the Company's interchangeable business model ensuring that all roles are covered at all times.
Responsibilities for Business Growth

To behave always as an ambassador for the Company To create revenue via a proactive sales approach, and to safeguard revenues through efficient credit control. To meet the periodic sales budgets.
Key Competencies

Client focus Good communication skills Attention to detail/exceptional accuracy in data entry Self-management Team working Achievement focus Adaptability Problem solving Integrity, sensitivity and commitment
Person Specification

A minimum of 3 years business administration experience High level of IT skills to include Microsoft Excel and Word. Any IT experience working with bespoke administrative systems Accounting or book-keeping experience Committed to the provision of excellent service Good numeric and literacy skills At least average reasoning ability
Benefits Offered:

One of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer comprehensive benefits.

25 days holiday per year plus public holidays Death in Service Benefit - 4 x salary Company pension 3% employers contribution, 5% employees contribution Employee assistance programme Health Cash Plan Discretionary bonus scheme Free onsite parking Employee Referral Bonus Program
Job Types: Full-time, Permanent

Pay: 30,945.00 per year

Additional pay:

Commission pay Performance bonus
Benefits:

Company pension Free flu jabs Free parking Health & wellbeing programme Life insurance Store discount
Schedule:

Day shift Monday to Friday Overtime
Work Location: In person