Job Description

HTG-UK (Health Transportation Group UK) is one of the UK's largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 11 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.

We are hiring for

Mental Health Care Assistants

to join our team in

Norwich,

providing safe and secure travel for patients across Norfolk who have significant mental health needs.

As part of the Mental Health Ambulance Crew, you'll ensure safe, compassionate journeys for patients (12+) with complex mental health needs. You'll drive and assist patients in a specially adapted non-emergency ambulance, supporting individuals who may be in distress or agitated.

Our ethos is trauma-informed, understanding that people with mental health problems are likely to have experienced some adversity in their lives and therefore they deserve to be treated with compassion, sensitivity, dignity and respect in their relationships with professionals.

What We Offer:

40.25 hours per week on a 4 on 4 off shift pattern 13.50 per hour + 10% uplift for overtime Full training and ongoing development Sick pay after 1 year of service Increasing holiday entitlement with service length Employee Assistance Programme Employee of the Month rewards

What We're Looking For:

Compassionate people who can support patients with complex mental health needs during transport Calmness under pressure Ability to handle challenging situations and behaviours Commitment to maintaining confidentiality High standards in relation to infection prevention and control Willingness to drive and assist with non-emergency transport when needed Flexibility for shift work (7-day schedule) Somebody who is physically fit and confident in their ability to enter into safe and secure holds with patients of all shapes and sizes

Desired Skills & Experience:

Experience with vulnerable individuals or those with mental health needs:

Previous experience working with people in challenging or vulnerable situations is beneficial but not essential.

Experience in secure or controlled environments:

If you've worked in settings like hospitals, care homes, or secure facilities, this would be an advantage.

Understanding of behaviour management:

Experience handling situations where individuals may show distress, agitation, or aggression is highly valued.

Safeguarding awareness and risk management:

Knowledge or experience in recognizing risks and understanding safeguarding principles will help ensure patient safety.

Excellent communication skills:

You must be able to communicate effectively with both patients and colleagues. Fluency in English is required.

Tech-savvy:

Basic competency with smartphones and computers is essential for completing clinical records and other digital tasks.

Personal qualities:

We value qualities like compassion, respect, dignity, and equality--essential for providing trauma-informed care and building positive relationships with patients.

Equal Opportunities

The Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:

Attending mandatory training on Safeguarding children and adults Making sure they are familiar with their and the organisation's requirements under relevant legislation Adhering to all relevant national and local policies, procedures, and professional codes Reporting any concerns to the appropriate authority
Job Types: Full-time, Permanent

Pay: Up to 28,255.50 per year

Benefits:

Company car Company pension Private medical insurance Sick pay
Licence/Certification:

Full UK Manual Driving License (required)
Work authorisation:

United Kingdom (required)
Location:

Norwich NR6 6ED (preferred)
Work Location: In person

Application deadline: 18/08/2025