Job Description

Mental Health Coach

Fixed term contract: 3 years (with potential extension)
Salary: 27,434 - 29,004.72 per annum
Hours: Full time, 37.5 hours per week

Working pattern: Monday to Friday. Some planned evening availability until 8.30pm, typically one to two evenings per week, is required to ensure appropriate service coverage and support programme engagement. Evening work is scheduled in advance and balanced through flexibility within the working day.

Base location:

Suite 1, Triangle Business Park, Pentrebach, CF48 4TQ

Reporting to:

Able Futures Service Manager

Coverage area:

Wales and South West England (The application is advertised as Wales but we welcome applicants from South West England)

About the role

Case-UK is recruiting two Mental Health Coaches to support the continued expansion of the Able Futures Access to Work programme.

This role is focused on the delivery of work-related mental health coaching, supporting participants whose mental health is impacting their ability to remain in or return to employment. It is not a clinical therapy role. Instead, it centres on practical, evidence-based interventions that promote wellbeing, independence, and sustainable employment outcomes.

You will deliver a personalised support programme using a combination of telephone, video, live chat, and face-to-face interventions. Face-to-face delivery will be offered within reasonable proximity to your home location.

The role requires a high level of professional judgement, strong boundaries, and the ability to work autonomously while remaining closely connected to a supportive and experienced service team.

Who this role is suited to

This role will suit a mental health professional who is confident working with mild to moderate mental health difficulties in a structured, outcome-focused environment.

You are comfortable supporting individuals who may be distressed or overwhelmed, while maintaining clear professional boundaries and a coaching-led approach. You understand the relationship between mental health and employment and are motivated by supporting people to make practical, sustainable progress.

You are organised, reflective in your practice, and able to balance empathy with accountability.

Key responsibilities

Participant support and delivery

Conduct comprehensive, holistic assessments using a biopsychosocial framework. Develop clear, individualised Support Plans and Communication Plans aligned to participant needs and employment goals. Deliver one-to-one mental health coaching through telephone, video, live chat, and face-to-face sessions. Apply evidence-based, psycho-educational approaches, including CBT-informed techniques, motivational interviewing, and solution-focused practice. Support participants to develop coping strategies, self-management skills, and confidence in the workplace. Provide return-to-work and in-work support, including liaison with employers where appropriate. Refer and signpost participants to specialist services when additional support is required. Work collaboratively with other health professionals to support integrated outcomes.

Safeguarding and risk management

Maintain a strong focus on participant safety and wellbeing. Identify, manage, and escalate safeguarding or risk concerns in line with organisational policies. Provide an appropriate level of crisis support when required, with clear escalation pathways, senior oversight, and structured debriefs.

Monitoring, reporting, and information governance

Maintain accurate, timely, and professional case records in line with KPIs and service standards. Update health action plans and supporting documentation following participant interactions. Contribute to monthly performance reporting and quarterly service reviews. Adhere to information governance, data protection, and confidentiality requirements at all times.

Stakeholder engagement

Work collaboratively with colleagues across the Able Futures service and wider organisation. Support service engagement and referrals to maximise uptake. Build and maintain effective working relationships with external partners, including NHS and specialist providers. Contribute to events, presentations, or upskilling activity that promotes workplace mental health and the service offer.

What success looks like in this role

Consistent participant engagement across your caseload Strong retention and completion rates High-quality, timely documentation Positive participant and stakeholder feedback KPIs achieved across the nine-month programme cycle

What you'll bring

Essential

A Level 4 qualification or higher in counselling, psychology, mental health, or a related discipline. Demonstrable experience supporting individuals with mental health challenges, including long-term conditions. Working knowledge of evidence-based approaches such as CBT-informed practice, motivational interviewing, or solution-focused techniques. Strong organisational skills and the ability to manage a varied caseload effectively. Excellent written and verbal communication skills. Confidence working independently while contributing constructively within a multidisciplinary team. Competence using IT systems, including Microsoft Office and electronic case management systems. A full UK driving licence and willingness to travel locally. Expenses are reimbursed.

Desirable

Experience in occupational health, vocational rehabilitation, condition management, or employability services. Experience supporting unemployed individuals or those returning to work. Professional registration with a relevant body. Experience delivering presentations or training to varied audiences. Understanding of health and social care systems.

Development and support

Structured induction and ongoing learning and development opportunities. Bi-weekly one-to-one support with senior team members and service leads. Peer support and reflective practice opportunities. Annual performance and development reviews. Allocated CPD time and access to an in-house training team. Opportunities for progression within the programme and wider organisation.

What we offer

22 days annual leave plus bank holidays An additional day off for your birthday A wellbeing day in December 3% employer pension contribution Flexible working arrangements A professional, respectful culture that values balance, lived experience, and high-quality delivery
If you meet most of the criteria and feel aligned with this role, we encourage you to apply. At Case-UK, we support people to stay well at work and move forward with confidence. If you are committed to delivering high-quality, work-focused mental health support and want to make a measurable difference, we would welcome your application.

Passionate about promoting health and wellbeing with a genuine desire to help others succeed in their personal goals. This role offers an enriching opportunity for individuals committed to making a positive difference in people's lives through personalised health coaching.

If you have any questions regarding this job role or would like more information, please contact: Katie.Elford@case-uk.co.uk

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 36 months

Pay: 27,434.00-29,004.72 per year

Benefits:

Additional leave Bereavement leave Company pension Health & wellbeing programme Sick pay Work from home
Work Location: Remote