Job Description

Operating for 50 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/well-being and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis - day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Hours:

Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service. An early shift may start from 9:30am, and a late shift may finish at 10pm.

Main responsibilities:

To work in conjunction with the Hub Service manager, Health & Wellbeing lead and other key agencies in developing both policy and associated practice that meet the combined needs of the client group To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis To liaise with the Service Manager or other appropriate persons to ensure the safety of clients and staff To liaise with external agencies regarding presenting clients and any relevant history or risk factors Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service To record and evaluate the impact of interventions using appropriate evaluation tools Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) Views system. Ensuring concerns are reported to the relevant person(s) To ensure the service remains operational by being flexible if required to cover short term absence, including short term cover at our sister project in Bury St Edmunds, Suffolk To attend and actively participate in team meetings, supervision and performance appraisals as required To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions To work closely with the STEAM house coordinator to support volunteers coming into the service, to maintain appropriate channels of communication and information sharing with all members of the Team Take responsibility for self-development and training updates with support from the service manager To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records To contribute to the development of the service and its activities To act at all times in accordance with Trust policies and procedures To participate in service audits and evaluations to ensure a high level of compliance Employees must take reasonable care for the Health and Safety of his/her self and/or others who may be affected by his/her acts or omissions at work All information relating to patients and staff gained through your employment is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation All staff will be expected to work within professional and socially acceptable boundaries; this includes forming appropriate relationships with clients and carers both on and off duty To ensure that work is conducted in accordance with the Trusts Equality and Diversity strategy and to contribute to its development To undertake any additional tasks or duties reasonably requested by Hub Service Manager or Access senior leadership team
We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please submit an enquiry through our website https://www.accessct.org/.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: As this role involves working with vulnerable people; a satisfactory enhanced disclosure from the Disclosure and Barring Service is required. This is to be paid for initially by the successful candidate and will be reimbursed fully upon the successful completion of a six-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Job Type: Zero hours contract

Pay: 12.60 per hour

Benefits:

Casual dress Company pension Cycle to work scheme Store discount
Work Location: In person