Job Description

1. Operational

Management, Service Delivery & Quality

To be responsible for the management of the team, service delivery level and Quality by:-

Ensuring growth is undertaken in a needs-led and planned way

Maintaining required quality standards of service delivery

Contributing to and implementing action plans to address under-performance whether through quality or financial reasons

Ensuring effective staffing structure and appropriate budget in order to achieve required quality standards and maximise performance

Supporting staff in resolving difficult and challenging situations with customers.

Delivering continuous improvement in service quality and performance.

Participating in the maintenance and utilise management information and data collection systems as appropriate

2. People Management

To lead, manage, and motivate the team by:-

Using a participative style as the norm ensuring a culture is developed and sustained within the team that is conducive to team-working, continuous improvement and learning

Ensuring that all communication channels are open and that information flows up, down and across the team with appropriate access upwards

Leading by example in participating in the performance management system, (OPR) and ensure it is embedded within the team and staff have the time to actively participate

Ensuring that all staff within service receive regular support and guidance both formally and informally

Coaching direct reports in appropriate management and motivation techniques to ensure the required culture in embedded across all strands of the team

Ensuring robust resource management processes, ensuring all staff structures are adequate to deliver quality standards, and participating in the recruitment process as required

Ensuring the appropriate application of HR policies and procedures and effectively manage the disciplinary, grievance and complaints processes, supporting other services where necessary

Effectively managing sickness and other absence ensuring any underlying root causes are addressed

Undertaking effective change management ensuring that robust consultation processes are utilised, that the required changes are achieved in a timely manner and that the results are monitored and evaluated

Ensuring all staff participate in learning & development activities appropriate to their role and the needs of the organisation

Taking responsibility for own self development

Delivering training as appropriate in own area of specialism

3. Financial Management

To be responsible for the budget and expenditure, maximising full cost recovery and meet financial targets by:-

Being accountable for achieving financial targets and reporting results within area of responsibility

Contributing to the preparation and management of the budget for area of responsibility

Ensuring financial reporting systems are maintained and used during monthly reviews, forecasting, looking for cost savings and efficiencies, adhering to national procurement policies e.g. preferred supplier agreements for agency workers, stationery, travel and accommodation, etc.

4. Health, Safety & Risk Management

To ensure Health and Safety standards are maintained and risk is mitigated to the lowest level possible by:-

Being responsible for all Health and Safety matters within area of responsibility

Ensuring that task-based and, where appropriate, clinical risk assessments and reviews are undertaken, and that identified risks are managed and mitigated where possible

Ensuring full compliance with all Health and Safety requirements

Ensuring implementation and regular review of the business continuity plan where appropriate

Ensuring staff take personal responsibility for their own and others safety e.g. vaccinations, eye sight tests, work place assessments

Ensuring staff comply with partner Health & Safety policies and procedures where appropriate

Managing the formal reporting process for serious untoward incidents and accidents

5. Compliance

To ensure compliance with internal and external standards and codes of conduct by:-

Meeting all regulatory requirements

Complying with Turning Point's Code of Conduct, policies and procedures

6. Miscellaneous

Undertake other responsibilities assigned by the line manager as appropriate to the area of responsibility

Job Types: Full-time, Temporary, Fixed term contract, Temp to perm

Pay: 18.00-35.00 per hour

Application question(s):

Must have experience as Mental health service manager for a care homes Must know how to drive WE DO NOT OFFER ANY KIND OF SPONSORSHIP DO NOT APPLY FOR IT
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

* 100% (preferred)