Job Description

Merchandise Supervisor -

Great Show Productions are looking for a Merchandise Supervisor to work on the sold-out hit show COME ALIVE! THE GREATEST SHOWMAN CIRCUS SPECTACULAR in Earls Court, London.

The Merchandise Supervisor is responsible for the full-time management and delivery of merchandise operations across both offline and online sales channels.

The role combines team supervision, operational coordination, and hands-on involvement where required, ensuring smooth sales processes, accurate stock control, effective online order management, and a high standard of customer service.

The Merchandise Supervisor leads the merchandise team, oversees the operation of the online merchandise store, and ensures all merchandise activity aligns with company policies and operational standards.

Key responsibilities:

Organise and coordinate merchandise sales for show operations as well as online processing.

Maintain accurate stock records and promptly inform Management of the need to replenish supplies.

Prepare sales and stock reports using Excel and other reporting tools.

Check deliveries against packing lists and confirm receipt of goods.

Operate and oversee the TOAST POS system.

Oversee online order processing, including customer communication, order fulfilment, and resolution of delivery, return, or exchange issues.

Supervise, train, and, when necessary, recruit Merch Assistants.

Create and approve staff schedules in Deputy.

Ensure the merchandising area is presented to the highest standard.

Handle customer enquiries and complaints in a professional and timely manner.

Liaise with Management regarding sales performance and merchandise needs.

Ensure compliance with payment processing and reporting procedures.

Qualifications / Essential Skills:

Previous experience in retail or merchandising supervision.

Strong organisational and leadership skills.

Proficiency in Microsoft Excel, including data analysis and reporting.

Experience with POS systems (TOAST preferred).

Experience using Deputy for staff scheduling and approvals.

Excellent communication and customer service skills.

Ability to work under pressure during busy show times.

Attention to detail and problem-solving skills.

Contact Information:

Please send your CV by email to recruitment@rodeoproductions.co.uk with the subject line 'Merchandise Supervisor Application - Your Name'

Summary

Deadline: Friday, 30th January 2026

Start date: February 2026

Location: Earls Court, West London

Performances: 7 or 8 performances per week Tuesday - Sunday

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: 40,000.00-50,000.00 per year

Work Location: In person