Job Description

Bioworld International (BWI) is based in Hinckley, Leicestershire, and is one of the Sunday Times Top 100 growing companies in 2024. Our partners Bioworld Corp. are based in Dallas, Texas USA. BWI partnered with Bioworld Corp in 2014, and we specialize in the brand management, design, manufacture, sales and distribution of the world's greatest licensed entertainment brands. With over 120 inspirational designers, across our USA, UK, Canada, China and India offices, who develop the best in licensed apparel, sleepwear, headwear, bags and accessories. An award winning and most trusted partner in our industry, relied upon to bring our licensed brands and retail partners new and consistent success. Our expertise in innovative product design and merchandising allows Bioworld to create and deliver products as distinctive as the brands themselves, which makes us the global leader in Licensed products to all levels of retail distribution.

At BWI we are passionate about delivering this complete package to all levels of retail, wholesale and sales distribution across the whole of Europe, which has led to the business doubling its turnover in two years. Bioworld is focussed and committed to leading edge design, quality and customer service. Bioworld International has a passion for excellence in customer service.

We are looking for a proactive individual with experience in a merchandising / customer facing supply chain role. The role is to manage the customer order from order receipt, production to delivery and invoice. The role requires a confident and detail conscious communicator who is driven by delivering an exceptional service to their customers and internal stakeholders.

Merchandiser - The Role

Responsible for the operational management of customer account(s) Point of contact for Sales and Customers on all operational issues Maintaining current customer manuals, testing protocols - sharing with concerned departments Maintaining current customer packaging requirements - sharing with concerned departments Maintaining current customer Ways of Working document per account Collection, checking of documents needed for order raising Liaising with in-country merchandisers with regards to Critical Path order follow up and providing updated Critical Paths to customer Managing approvals with customer - lab dips/strike offs/samples Liaising with logistics department to ensure goods are delivered on time Analyse reports, identify production issues and potential delays - assisting in problem solving, communication with customers with the support from Sales where needed Supporting Sales with admin tasks related to customer presentations, reports, interdepartmental handovers, etc Investigating and planning of corrective action plans for customer chargebacks/fines & follow through with concerned departments Maintaining strong customer relationship

Key Skills and Attributes

Previous experience in apparel, accessories merchandising, ideally working with sourcing countries Previous experience in garment: physical and chemical testing Familiar with Microsoft Office packages and Outlook Highly organised Ability to work under pressure & cope with tight deadlines Pay close attention to detail Taking a proactive approach, with a positive, solution driven, 'can do' attitude Previous experience in licensing is an advantage You will be hard working, confident in working independently and within a team
If you have at least two years' experience in a merchandising role experience and you are confident you are ready to move into a challenging role with multiple accounts with demanding companies, this role might be the next exciting step in your career. If you have what it takes to join our team, please send a covering letter with your CV.

Bioworld International Ltd is an equal opportunities employer.

By making an application you will be providing Bioworld International td with your personal data. This data will be stored in a secure HR office, in line with GDPR requirements and will only be used for the purpose of the recruitment process. Your data will not be shared with any third party and will be retained for a period of 6 months following the closure of the recruitment process. You may request at any time that your data be removed from our files. Data will be disposed of securely using a confidential shredding service.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Additional leave Company pension On-site parking Referral programme
Ability to commute/relocate:

Hinckley LE10 3DT: reliably commute or plan to relocate before starting work (preferred)
Experience:

Merchandising: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person