Job Description

Join the Fortnum & Mason Team!

Why Work For Us:

Competitive salary A generous store and restaurant discount of up to 40% 25 days holidays (excluded bank holidays) and an extra day off for your birthday A fantastic subsidised staff restaurant which uses Fortnum's ingredients A range of opportunities to develop and grow personally and professionally Excellent pension scheme

About The Role:

Location: Piccadilly London (Hybrid 3 days in office)


Reporting to: Merchandiser


Department: Merchandising Food


Overview: We are seeking a highly organised and detail-oriented Merchandising Admin Assistant to support the Merchandising team in the smooth execution of stock management, order processing, and supplier communication. This role plays a vital part in ensuring stock availability is optimised, that purchase orders are accurately managed, and stores are fully supported in their day-to-day operations.

What You'll Do:

Reporting & Merchandising Support


Maintain and update key merchandising reports, including delivery schedules and availability reports. Liaise with Warehouse, Satellite Stores, Retail, and Online teams to ensure accurate and timely stock availability information. Contribute to maintaining defined availability parameters across channels. Work with Merchandiser to forecast buy volumes and pack plans on relevant categories. Supporting Merchandiser with ADHOC reporting and analysis when required.
Store Replenishment & Floor Planning


Ensure strong store availability using an AI-driven replenishment and forecasting system (Relex). Collaborate with Branch Merchandising and Buying teams to facilitate smooth floor plan transitions for seasonal campaigns. Work with the Merchandiser and Branch Merchandising team to maintain accurate shelf capacity (shelf cap) data. Support the Merchandiser in achieving seasonal sell-through (ST) targets through effective end-of-campaign stock management. Regularly walk the shop floor to identify and escalate stock or visual merchandising issues. Provide timely and professional responses to store queries, ensuring prompt resolution.


Order Management & System Maintenance


Raise and manage all purchase orders, ensuring accuracy in pricing, quantities, and delivery dates. Maintain order data to reflect any changes or confirmations from suppliers. Monitor key dates and lead times to ensure timely stock delivery and accurate reporting. Support with Warehouse PO queries to ensure a smooth goods in process and supplier compliance.
Supplier & Warehouse Coordination


Liaise with suppliers for order confirmations, delivery updates, and issue resolution. Communicate and follow up on failed deliveries, proposing appropriate actions where required. Raise and track Supplier Compliance Charges and compile relevant statistical data.
Key Accountabilities:


Support stock availability and minimisation of out-of-stock situations. Effective communication with suppliers and internal departments. Accurate and timely placement and management of orders. System accuracy regarding expected stock and delivery schedules. Maintain clear documentation of compliance charges and reporting. Provide administrative support to the wider merchandising team.

What We Are Looking For:

Previous experience in a merchandising or retail admin role (preferred). Strong organisational and time management skills. High attention to detail and accuracy. Confident communicator with both internal and external stakeholders. Proficient in Microsoft Office, especially Excel; experience with Dynamics, Relex or other ordering systems (preferred). Ability to work in a fast-paced environment and manage multiple priorities.

Personal Attributes:

Proactive and solution-focused. Team player with a collaborative mindset. Positive, can-do attitude. Commercially aware with a customer-first approach.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.