Job Description

Overview

Merchandising Supervisor

13.30

per hour, rising to 13.84 per hour



We take real pride in our shop floor - it's where our products are styled, displayed and brought to life for our customers. From creating beautiful, eye-catching displays to running feel-good campaigns and making sure our shelves are full of things people actually want to buy, it all happens here.



You'll be a visual merchandiser and leader - you'll be the one who brings it all to life. You'll lead a passionate team, keep standards sky-high, and help create the kind of shopping experience customers enjoy and colleagues feel proud of. It's a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see those sales climbing - it's seriously rewarding.



We're looking for someone who's got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, and aren't afraid to roll up your sleeves - we'd love to hear from you.


Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs Have a clear plan for each day, so everyone knows what they're doing and why it matters Check in with your team in wellbeing 121's, progress and career conversations and support our store succession plan Support the Leadership Team in bringing the Engagement Action Plan to life Take ownership - be clear on the "why" behind what we're doing and bring your team with you every step of the way Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly Grow your team by coaching and mentoring - always be on the lookout for tomorrow's leaders

The Store Operations Coach is responsible for creating a enjoyable shopping experience by ensuring high store standards, excellent product availability, and strong recovery processes.



They lead the team to execute ME's and campaigns right the first time, maximising sales and maintaining an engaging shop floor.



With a focus on friendly service and seamless shopping, they bring value and joy to both colleagues and customers. Acting like an owner, inspiring and supporting their team to maximise sales, drive strong delivery and recovery processes.







What you'll be doing
What we'll look for in you
D&I statement


Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.
Work your way


We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. In our stores, they include opportunities to work on a part-time basis, seasonal contracts, or adjusted hours to accommodate the important things in your life outside work





Wellbeing is more than just a buzzword here


From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area - and at every stage - of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.





Taking opportunities


Meet Amanda, our Chief Stores and People Director, who shares how she feels empowered to take opportunities every day, why Dunelm is her happy place, and why it's a really exciting time to join us.






Where you'll


be working


Here is where you'll be based, whether that's an office, or store or one of our sites.


Hatches Lane, Bourne Retail Park , Salisbury, Wiltshire, SP1 2QQ

Keep on growing


We want you to get as much out of working with us as possible. That's why we'll do everything we can to engage you in the process of learning, and encourage you to explore new opportunities around your particular skills and interests. For you, this includes:

Thrive, our learning and skills platform

which gives you a blended, bite-sized, social learning experience with learning relevant to your role

Our Step Up programme

which is designed to prepare you for a Team Leader role

Personal Effectiveness

workshops and self-led learning, also delivered through Thrive

Apprenticeships opportunities

relevant to your role - from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)

Colleague Development Fund

to support colleagues in accessing external training relevant to your role

Coaching and mentoring opportunities

to support you in your current role and help you prepare for the next

Functional academies

that offer training to support you in the technical aspects of your role

Self-awareness tools

to help you understand what really matters to you, and where your own talents and ambitions lie

Our Enterprise Leadership Programme

designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career

Our INSPIRE Programme

designed for our strong growth potential senior managers across the business to enhance their leadership capability

Along with competitive rates of pay, we offer a range of other great benefits to help you make your money go further.

25 days annual holiday

plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts

on all our own products, in-store and online to help you make your house a home

Instant discounts

with a range of other companies to help you stretch your budget

Salary Advance

so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Outstanding development opportunities

and all the support you need to grow your career the way you want

Cycle to work scheme

to help you keep your fitness up and your travel costs down

Free on-site parking

Pension contributions

to help you save for your retirement

ShareSave scheme

that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching

to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support

as and when you need it, including an online GP for you and your immediate family

Colleague networks

that give everyone a voice and create an environment where we all feel at home

Charity day off

(paid, of course) so you can volunteer for a charity that matters to you




How did we get here?


Today, Dunelm is a leader in the 11bn UK homewares market. With over 170 stores across the country and a successful online operation - dunelm.com - we offer over 60,000 products across a broad range of categories. But where did it all begin?




1979


Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.


1984


First bricks-and-mortar store founded in Churchgate, Leicester.


1988


With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.


1991


First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.


1996


Bill's son Will is appointed CEO of the company, following in his father's footsteps.


1999


Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.


2001


The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.


2002


A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.


2005


A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store


2006


Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.


2010


In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.


2011


To accommodate continued growth, Dunelm builds a new head office in Syston.


2013


Company rebrands from 'Dunelm Mill' to 'Dunelm' - reflecting what our customers have called us for years.


2016


Our family grew to include Worldstores.


2018


Nick Wilkinson joins the business as our new CEO.


2021


To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.


2022


Launch of our 'Conscious Choice' collection - homeware that lasts longer and is made from more sustainable materials.


2022


Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.