Job Description

Full-Time | Competitive Salary + Performance Bonuses

About TruTrade

TruTrade is one of the fastest-growing digital platforms in the UK construction industry.

We help merchants win more quotes, boost conversions, and support builders with professional estimating, live pricing, and simple digital tools.

We are now expanding our merchant programme and need an experienced operator who can run our merchant support function, activate branches, and drive adoption -- without being a traditional rep.

The Role

This is a hybrid office-based role with occasional strategic field visits.

You will be the key link between TruTrade and selected merchant branches.

Office-Based Responsibilities (Core Focus)

Respond to merchant enquiries quickly and professionally Support branches with quoting, orders, and platform usage Handle calls, emails, follow-ups, and problem-solving Build strong relationships with counter teams and branch managers Monitor KPIs and track merchant activity and performance Work closely with the estimating and leadership teams Ensure merchants stay active, confident, and engaged with the platform

Strategic Field Visits (Purposeful, Not Random Repping)

Visit branches for onboarding, activation, or training Set up POS displays, QR signage, and promotional materials Run breakfast mornings or trade-counter demos Support leadership during important merchant meetings Visit new merchants during onboarding (outside restricted regions) Attend merchant or builder events when required
This is targeted, high-value fieldwork -- not an old-fashioned rep role.

Experience Required

We are only looking for candidates with proven experience in the merchant or construction supply industry.

Essential:

Experience working in a builders merchant or construction supply environment Strong knowledge of branch operations (counter, yard, sales, buying) Clear communication skills and confidence dealing with trade customers A problem-solver who works fast, stays organised, and replies quickly Able to build relationships and support merchants professionally Comfortable using digital tools and explaining them to others

Desirable:

Experience in branch sales, key accounts, trade counter, or ASM roles Experience running trade mornings or in-branch activation Existing relationships in the merchant sector Prior experience onboarding new systems or platforms
We want someone experienced, proactive, reliable -- not a coaster.

What You'll Deliver

Activated, engaged, and supported merchant branches Faster quoting -> ordering flow Strong branch relationships and increased usage Data-backed insight on performance and activity A smooth onboarding experience for new merchant partners Professional POS and in-branch representation

What We Offer

Competitive salary + performance bonuses Office-based stability with meaningful field visits Work directly with the founder and leadership team Genuine career progression as we scale nationally Be part of a platform reshaping the construction industry

Who This Role Suits

If you have real merchant experience, prefer getting things done properly, and want to be involved in something growing fast -- you'll thrive here.

How to Apply

Apply with your CV and a brief outline of your merchant or trade experience.

We will only be shortlisting candidates with proven industry background.

Job Type: Full-time

Work Location: Hybrid remote in Leamington Spa CV31 2AU