Job Description

Salary

from 25,840 up to 32,300 per annum

Location

Pity Me, Durham, County Durham

About the role

Meter Technician

Full time 37 hours per week

12 Month Secondment

Salary - 25,840 - 32,300 per annum (depending on experience) + Company Van

Location -

North East

About the role

We are currently looking for a motivated and committed individual with the aptitude and skills required to be a Meter Technician, working within our busy Meter Field Services Department. You will be mobile based and will travel and work across the region.


The successful candidate will be required to attend appointments and site visits with customers. The role involves lots of face-to-face contact with our customers, offering advice and support, so excellent customer service and communication skills are essential.


You'll be required to locate lost and missing meters as well as exchanging defective meters. As a business we are committed to reducing each person's daily water consumption. As part of this target, you will complete Water Efficiency Audits with customers, you will be responsible for educating our customers on how they can save water, fix leaking taps and showers as well as leaky loos and ensure the property is water efficient by the end of your visit. You will also educate the customer on how to save water and reduce their water usage.


The role is physically demanding, the ability to bend, twist, kneel and crouch is essential due to the locations of our meters and the types of tasks you will need to carry out. You will be required to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 08:00 to 18:00. A company van will be provided, to enable you to carry out your role.

About you

You will need to enjoy meeting people and be happy to take responsibility for answering our customer's questions, offering advice and delivering great customer service in what can be challenging situations. Dealing with customers is not only face to face but via telephone. You will be quick thinking with strong problem solving and decision-making skills as the aim is to have first visit resolution at all times.


This is a busy role with a requirement to meet tight deadlines, so we are looking for people with a positive and flexible approach to supporting their team.


You will need to be comfortable working alone for most of your day and happy to work outside in all conditions, but you will also spend time working inside customers properties.


Experience of using technology is important as you will be managing and recording your work via an iPhone. It is also essential that you have a technical aptitude, basic plumbing skills and the ability to work on all types of pipework and fittings.


If you have previous knowledge or experience working on the Water Networks that would be advantageous for numerous aspects of the role, however this is not essential as full training will be given.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.



We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Meter technician JD - 2022.docx - Download