Job Description

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the Role:

The Enterprise MI, Planning, and Insights function plays a pivotal role in enhancing customer journeys by designing and implementing a consistent MI framework aligned with the Diligenta strategy.

Reporting into the MI Lead, you will be responsible for producing, designing, developing, and maintaining MI reports to provide accurate and timely insights for effective operational management. You will drive data-driven decision-making across all accounts, supporting the 'One Diligenta' model. The role also involves engaging with stakeholders to evaluate business requirements, propose and implement MI solutions and enhancements, and mitigate risks related to data accuracy.

Benefits:

33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection

What You'll Be Doing:

Producing timely MI reporting in line with contractual and internal deadlines Ensuring accuracy and consistency in all MI reporting Engaging with stakeholders to evaluate and present business requirements Proposing and designing MI solutions and enhancements Leading the development and implementation of MI reporting improvements Training and mentoring MI analysts and specialists Identifying and mitigating risks related to MI reporting and accuracy

What We're Looking For:

Proficiency in MS Excel, MS Access/SQL, and BI tools. Proven experience in producing and maintaining MI reports. 4-6 years of relevant work experience, preferably in a similar role. Ability to translate complex data into meaningful insights for non-technical stakeholders Experience leading MI change initiatives and implementing best practices Strong problem-solving skills with the ability to identify trends and make strategic recommendations
If you need any help or adjustments during the recruitment process, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Apply for this role:

Do you hold valid Right to Work in the UK?


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Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?


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Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?


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Have you been referred for this position by Diligenta Employee?


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Have you previously worked for Tata Consultancy Services (TCS)?


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