Job Description

Temporary

Royal Mail | Angard

Ready to Make a Difference Behind the Scenes?

Angard Staffing is looking for motivated and detail-oriented individuals to join our team as

Specialist Customer Operational Support

at the

Midlands Super Hub (DIRFT, Northampton NN6 7GZ)

.



This is a fantastic opportunity to work with high-volume customers in a strategically important area that supports the future of Royal Mail's parcel operations.

What You'll Be Doing

As a Specialist Customer Operational Support team member, you'll play a key role in ensuring smooth communication and service delivery:


Handling customer calls and emails for collection bookings, cancellations, amendments, and service issues Performing parcel checks and samplings on the operational floor Collaborating with internal teams (Operations, Distribution, Planning, Sales, Revenue Protection) to manage changes to collections and forecasts

Collating and analysing forecast data and statistics for reporting

What We're Looking For

You don't need to have worked with us before, but experience in customer service or operations is a plus.



Our ideal candidate:


Has a confident and professional telephone manner Is comfortable using Microsoft Excel, Word, PowerPoint, and Outlook Can work to tight deadlines and adapt quickly to changing demands Is flexible, reliable, and committed to delivering excellent customer service

Enjoys working in a fast-paced, collaborative environment

Hours & Flexibility

Shifts typically run between

08:00 - 18:00

, Monday to Friday Flexibility is required during peak periods (especially around Christmas)

Interested? Let Us Know!

If you're ready to be part of a team that keeps things running smoothly and supports key customer operations, we'd love to hear from you!




Job Overview


Date Posted
19 September 2025
Expiration Date
31 December 2025
Location
Dirft Dr, Northampton NN6 7GZ