Job Description

Description

As a Mid-Level Operations Engineer, you'll play a hands-on role in building and supporting our cloud infrastructure. You'll collaborate with different functions throughout the business including developers and your peers within operations to ensure systems are performant, secure, and resilient. This role is ideal for someone with practical experience in cloud platforms (especially AWS), strong Linux fundamentals, and a drive to automate and improve.

Key Responsibilities

Support and enhance cloud infrastructure, primarily on AWS, including provisioning, monitoring, and maintenance. Implement security best practices, such as IAM policies, key/cert management, logging, and vulnerability remediation. Automate operational tasks using scripting (e.g. Bash, Python) and infrastructure-as-code tools such as AWS CDK, Cloudformation and Terraform. Contribute to change management processes, including planning, documentation, peer review, and post-deployment verification. Monitor system health and performance, investigate incidents, and participate in an on-call rotation. Collaborate with engineering teams on deployment pipelines, system architecture decisions, and troubleshooting production issues. Manage secrets, credentials, and configurations securely across environments. Write and maintain internal documentation for systems, procedures, and infrastructure.

What You'll Bring (Skills, Experience & Mindset)

Skills & ExperienceSolid practical experience with AWS core services (EC2, ECS, ASG's, S3, IAM, RDS, Lambda, etc). Good understanding of AWS Well-Architected Framework Strong knowledge of Linux systems administration (Fedora, RHEL, etc.). Understanding of networking principles (DNS, VPCs, firewalls, ACLs, etc). Knowledge of DNS, CDN, caching, firewalls, load balancers, and WAFs to ensure secure and performant web delivery. Familiarity with IaC tooling such as AWS CDK, CloudFormation and Terraform. Good scripting skills such as Bash and Python. Understanding of modern observability tools and a demonstrated ability to implement the SRE approach to reliability. Awareness of security practices such as key management, IAM hardening, secrets handling, and vulnerability scanning. Exposure to CI/CD pipelines and Git-based workflows. Ability to participate in 24/7 support rotations and respond to incidents effectively. Ability to adapt and manage workloads effectively based business priorities in an agile environment.
Mindset & ApproachCustomer and team centric Comfortable working independently on assigned tasks while collaborating with wider teams. Eager to learn and grow, especially in areas like infrastructure automation and system reliability. Demonstrates a logical problem-solving mindset and ownership of tasks. Communicates effectively and collaborates across teams.
Additional SkillsExperience with serverless architectures and container orchestration (e.g. ECS, EKS, Kubernetes). Exposure to monitoring and logging tools like CloudWatch, Datadog, or Prometheus. Understanding of incident management processes and improving observability. Knowledge of compliance frameworks (e.g. ISO 27001, SOC2) or security certifications.

Benefits

Pension Scheme

Auto-enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024)

Annual Leave

25 days paid holiday as standard

Length of Service Entitlement

UK Team Entitlement

3+ years continuous service | 26 days annual leave entitlement

4+ years continuous service | 27 days annual leave entitlement

5+ years continuous service | 28 days annual leave entitlement

6+ years continuous service | 29 days annual leave entitlement

7+ years continuous service | 30 days annual leave entitlement

Enhanced Maternity Leave

12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid

Enhanced Paternity Leave

2 weeks full pay

Sick Pay

Up to one month's full pay per calendar year (at company discretion, with medical certificate)

Study Leave

5 days for employees on accredited long-term courses (12+ months)

Birthday Leave

One paid day off during your birthday month

Company-Wide Recharge Days

One day off per quarter for the whole business - rest, recharge, and reset


All roles are laptop-enabled Working arrangements agreed with your line manager Freedom Fridays: Finish early on Fridays to support work-life balance (full-time employees only)

Holiday Buy Scheme

Purchase up to 5 extra days per year, repaid through salary deductions

Cycle to Work Scheme

Save on bikes & accessories via tax-efficient payments (Blackhawk Network)

Tech Scheme

Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network)

Season Ticket Loan

Advance loans available for travel tickets, repaid via payroll

Charity/Volunteer Days

Up to 3 paid days a year for volunteering or charity work

Payroll Giving (CAF - Give As You Earn)

Tax-free donations to UK charities, directly from your salary

Eyecare

Reimbursement for a standard eye exam every two years

Employee Referral Bonus

1,000 / EUR1,139 / $1,337 50% paid at 4 months, 50% at 7 months post-hire

Fraudsters are always looking to take advantage of people searching for a job online. In part, this is because job listings are the ideal place to exploit a job seekers vulnerability. Job scams come in lots of different shapes and sizes, but they most commonly involve scammers posting adverts or contacting people out of the blue about unrealistic job opportunities. Amplience takes the security and safety of your personal data very seriously.

In terms of career opportunities and vacancies, we will only use:

https://www.amplience.com/careers/

https://careers.amplience.com/

Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at:

infosec@amplience.com

.

About Amplience

At Amplience, we're transforming how the world's leading brands create, manage, and deliver content. We provide a powerful, unified platform spanning CMS, DAM, and Content Supply Chain solutions -- built to help retailers move at the speed of ideas.

Headquartered in the UK and backed by two world-class private equity partners, we're a 150-strong team driving innovation for more than 500 global brands. Our technology helps retailers and brands rethink how content powers commerce, streamlining every step of the content lifecycle -- from the initial spark of an idea to the final moment of delivery.

Our

vision

is bold: A world where content moves at the speed of ideas.
Our

mission

is clear: To redefine how content powers commerce by optimising the entire content supply chain -- from ideation to execution.

We work with some of the most respected brands in retail and lifestyle, including:

North America:

Converse, Under Armour, Crate & Barrel, Tapestry, Ulta Beauty, Gap, Columbia

Europe:

John Lewis, Boots, Otto, Frasers Group, JD Sports, Armani, Mars, ASDA, Primark, and Argos

As we scale, our focus is on deepening partnerships, expanding across brand portfolios, and unlocking new value through innovation and cross-selling opportunities.

Be part of Our Journey

Achieving our mission means doing things differently. It takes a team that's ambitious, curious, and committed to shaping the future of commerce content.

That's why we're building a company where people bring their unique skills, character, and passion to a truly global team -- one that learns together, grows together, and wins together.

Our people are stewards of the business, helping us succeed through care, commitment, and conviction.

In return, we offer flexibility in where, when, and how you work -- because we know the best ideas don't come from being tied to a desk or a clock.

It's an exciting time to join Amplience. With new leadership, fresh momentum, and big ambitions, we're ready for what's next.

Our Hiring Process

We understand that finding the right fit is a two-way conversation, so we strive to make our hiring process transparent, respectful of your time, and clear at every stage.

While the specific steps may vary depending on the role, our process typically begins with an introductory conversation with our People team, followed by a meeting with the hiring manager. At this stage, you'll learn more about the role, the team, and the journey ahead.

The hiring manager will outline what to expect, including opportunities to meet cross-functional peers, key stakeholders, and members of our leadership team.

Most roles include a panel interview and a short presentation, designed to give you the chance to showcase your thinking, approach and suitability for the role. We conclude with a 15-minute culture alignment conversation with the relevant department head, typically a member of our executive leadership team.

Throughout the process, we're committed to open communication, timely feedback, and creating a positive candidate experience at every touchpoint.

Diversity & Inclusion at Amplience

At Amplience, we believe the best ideas come from a diverse mix of minds, backgrounds, and experiences. That's why we're committed to building an inclusive workplace where everyone feels they belong and can thrive.

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity or expression, age, disability, or protected veteran status.
We actively foster a culture where individuality is not just accepted but celebrated.

We encourage every team member to bring their whole self to work because when people feel safe to express themselves, they do their best work.

It's the diversity of thought, experience, and perspective that fuels our ability to grow, innovate, and stay relevant. If you're looking to be part of a company that values impact over hierarchy and creativity over conformity, Amplience might be the place for you.