Job Description

Description
Shape the future of global e-commerce as a Process Control Specialist (PCS) at Amazon's European Central Flow Team, where you'll orchestrate millions of daily orders and innovate advanced fulfilment solutions! We're busy revolutionizing how the world shops supporting a vast network of Fulfilment Centres (FCs) operating 24/7 worldwide. As the primary escalation point for our warehouses and the crucial link between millions of daily orders and our dedicated Amazon Associates, the PCS ensures seamless fulfilment operations.
In this critical position, you'll be instrumental in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Collaborating directly with FC partners, you'll provide guidance, identify and rectify workflow variances, and actively manage the journey of millions of customer orders from checkout to shipment. Our comprehensive onboarding process equips you with all the necessary knowledge, while our supportive matrix structure empowers you to deliver, innovate, create, and grow. We're seeking problem-solvers with a keen eye for optimization opportunities, meticulous attention to detail, and the ability to seamlessly navigate tasks while communicating effectively across all organizational levels. Your natural curiosity will drive you to explore the intricate web of systems that power our smile-delivery machine, understanding their inter dependencies and interactions. Join us in this dynamic role and help shape the future of e-commerce fulfilment at Amazon.
Key job responsibilities

• Master Amazon's proprietary flow management tools and processes, becoming the go-to for seamless FC operations interface
• Innovate and implement metrics, conducting thorough analyses to uncover optimization opportunities, then design and champion scalable, standardized solutions
• Cultivate cross-functional partnerships, translating complex concepts into accessible insights for stakeholders across all organizational levels
• Own and influence critical performance indicators, including customer promise attainment, flow planning adherence, and site-specific KPIs
• Teach peers and customers with knowledge-sharing initiatives, developing and delivering impactful training programs to elevate team capabilities and operational excellence

A day in the life
At Amazon's European Central Flow Team (ECFT), our Process Control Specialists (PCS) synchronize their schedules with our Fulfillment Center partners, embracing a unique 4x10 work week. Operating from our LCY Tilbury office, team members work either Sunday-to-Wednesday or Wednesday-to-Saturday shifts, covering both day and night operations. This schedule not only aligns with our FC operations but also rewards our team with a coveted 3-day weekend every week. Wednesdays serve as our "overlap day", where half the team alternates focus between ongoing operations and dedicated time for projects, professional growth, training, and deep-dive analyses.
A typical day for a PCS begins with a comprehensive assessment of our current state. We analyse order volumes, workstream distributions, and compare real-time data against both network-wide metrics and previously established plans. Leveraging our suite of proprietary systems, we craft dynamic staffing plans, determining optimal associate placement and timing. This plan is then collaboratively refined with FC management, undergoing constant iteration as new orders flow in and operational variables shift. Our adaptive approach allows us to maintain control in the face of fluctuating demand. When order volumes surge, we employ sophisticated tools to modulate inflow or redistribute workload across our network. As we approach capacity limits, we strategically reschedule orders, always guided by our commitment to uphold customer promises and prevent late deliveries.
In the event of operational disruptions - be it a localized conveyor malfunction, a widespread weather event, or a software glitch - our PCS team springs into action. We swiftly assess the situation, implement immediate mitigation strategies, and develop robust contingency plans. Through rapid testing, iteration, and resource optimization, we strive to restore normal operations as quickly as possible. Our strength lies in our ability to mobilize cross-functional partnerships, facilitating swift communication and consolidating critical information to resolve issues efficiently. This agile response mechanism ensures that even in the face of unexpected challenges, we maintain our customer focus and operational excellence.
About the team
The European Central Flow Team (ECFT), a vital component of PE, serves as the beating heart of Amazon's Fulfilment Centres (FCs). We embody the Day 1 spirit, leveraging 24/7 communication and deep expertise to drive continuous innovation, standardization, and improvement across our FC network. While our core mission revolves around capacity, risk, and workflow management, we're about so much more. Our relentless focus on real-time responsiveness and resource planning ensures that customer promises are always kept, and deliveries arrive on time, every time.
Why Join ECFT?
At ECFT, we're not just optimizing operations - we're reinventing the future of fulfilment. We collaborate closely with multiple stakeholder teams, identifying high-impact opportunities to add value across the network. Our team pioneered FC optimization, developing a comprehensive suite of metrics and amassing millions of data points to uncover every efficiency opportunity. Integrated within FCs, we combine hard data with frontline insights to drive meaningful innovations, constantly creating new metrics, workflows, and process paths. With our extensive relationships, we can scale these innovations immediately, standardizing efforts to increase availability, boost delivery speed, reduce defects, and minimize cost-to-serve across the entire FC network. Join ECFT, and you'll be at the forefront of optimizing Amazon's global fulfilment operations, delivering smiles to millions of customers while tackling some of the most complex logistical challenges in the world.
Basic Qualifications
- You are proficient in English (European Framework level B2), enabling clear and effective communication across all channels
- You have the ability to simplify and convey intricate ideas, making them easily digestible for diverse audiences
- You exhibit a bias for action, ability to work independently to triage issues and solve problems while exercising sound judgment on escalation needs
- You are a problem solver with attention to detail, comfortable working with data to make critical decisions and influence multiple stakeholders
Preferred Qualifications
- Degree or relevant experience in logistics, leadership roles, administration, education, or similar fields
- Experience in remote or centralized team environments
- Basic knowledge or interest in learning programming languages
- Ability to balance and prioritize, influencing others in pursuit of great outcomes
- Experience of collaborating with customers or stakeholders to drive business objectives and deliver results
- Experience in fast-paced, metric led environments with a focus on continuous improvement
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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