Job Description

Are you ready to embark on an exciting journey with Firmdale Hotels? Join us at Dorset Square Hotel, where we are seeking a vibrant individual to step into the role of Part Time Mini Bar Attendant and become an integral part of our successful team.


Do you have a passion for customer service and an eye for detail? Are you a team player with excellent communication skills? If so, we want to hear from you.


Join us at Firmdale Hotels and be part of a team where your individual contribution is truly valued and recognized. Apply now and let us create unforgettable experiences together.

Responsibilities:

Ensure that all minibars are stocked with a variety of items, including beverages, snacks, and other amenities, to meet the needs and preferences of our guests. Conduct regular inventory checks to monitor stock levels and identify any discrepancies. Keep accurate records of inventory and report any shortages or damages promptly. Maintain cleanliness and organisation of the minibar area, including restocking supplies, removing empty containers, and sanitizing surfaces to uphold our high standards of hygiene. Provide exceptional customer service by promptly addressing guest requests, inquiries, and concerns related to minibar items. Offer recommendations and assistance to enhance the guest experience. Work closely with other team members, including housekeeping and front desk staff, to coordinate minibar restocking schedules and ensure seamless guest service delivery. Communicate effectively with colleagues and supervisors to relay information about stock levels, inventory discrepancies, and any issues related to minibar operations. Follow established policies and procedures regarding minibar operations, including pricing, billing, and security measures, to maintain consistency and compliance with company standards. Actively seek opportunities to improve efficiency and effectiveness in minibar operations, suggesting ideas for process enhancements and participating in training programs as needed.

What you need:

A genuine enthusiasm for providing exceptional service to guests, with a focus on meeting their needs and exceeding their expectations. Ability to maintain meticulous attention to detail when restocking minibars, conducting inventory checks, and ensuring cleanliness standards are upheld. Capacity to work collaboratively with colleagues in a fast-paced environment, supporting each other to achieve common goals and deliver outstanding guest experiences. Effective verbal communication skills to interact with guests and colleagues professionally, as well as written communication skills to record inventory data accurately.

What We Offer:

Competitive hourly rate of 16.00 to 17.00, inclusive of service charge Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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