Job Description

Vacancy Name

MIS Support Specialist

Vacancy Number

VN2476

Location City

remote

Employment Type

Permanent

About us

SBS are one of the UK's leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

About the job

We are growing our team. We are looking for a Helpdesk MIS Consultant to join our Management Information Systems Team. If you have experience in supporting secondary schools and academies in the SIMS MIS Systems we would like to hear from you. Additional knowledge in Arbor, Bromcom, ESS SIMS or IRIS Ed:gen is a benefit

Key Accountabilities

provide support to schools in the use of their SIMS MIS systems to improve efficiency of the systems use within the school. Identify and resolve issues with supported applications ensuring all requests are dealt with in according to agreed procedures. Engage with our clients to develop long-lasting relationships and grow our existing client base by providing innovative and creative solutions to their needs. Ensure the quality of work is in line with professional standards and performing Customer Service visits and calls as required. Action requests for support escalated by our Service desk and directly from service users. Investigate issues, requests and resolve these within the contract SLA.

About you

If you can demonstrate the following, we'd love to hear from you:


Experience in a similar or SaaS environment, an IT or Customer Service environment (ideally in the education sector). Clear and concise communicator, capable of producing written content to a professional quality. Experienced in strong customer service and communication skills and high-level problem-solving skills. Ability to learn quicky and understand new software, or used an MIS system either as an end user or support function Willingness to learn and become An expert in other Management Information Systems i.e. Arbor, Bromcom, IRIS Ed: gen, ESS SIMS or Scholarpack. Desire to increase sales/revenue and investigate new business opportunities. Comprehensive knowledge and experience of business application software including the use of Microsoft Office (Word, PowerPoint, Access, Excel and Outlook) and contact databases. Right to work in the UK and DBS check required

What we Offer

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:


Hybrid or remote working across the country Learning & Development? Flexible benefits package including Healthcare Scheme and ability to purchase additional Annual Leave.

Please click on the APPLY button to send your CV for this role.