Job Description

Contract: Key Account Network

Location: Cardiff

,

Hours of work: 40

Contract Type: Fixed Term Contract

The role will support the KAN business in all aspects of self-delivered activities

within the aligned UK sector and will work alongside direct and indirect account

teams to ensure effective service delivery and frontline compliance.

Responsible for recovery cleaning operations across an allocated portfolio in line with

their Sector Manager's Area

Rota's will be defined from week to week or even day to day and will be allocated by

the Sector Manager, falling with an 8-hour working window.

Contract specification and knowledge is needed to ensure full delivery to clients

SLA's is met.

Key Responsibilities

All aspects of cleaning operational delivery within the site in remit Responding to Sector Manager requests as required. Periodic Cleaning delivered as per the client specification and as per the Schedule to 100%. To always adhere to client's specific security procedures and policies. To maintain relationships with employer's representatives and company personnel, as necessary. Ensure familiarity with opening and lockup procedure for all contracts in your area of responsibility. Undertake site familiarization with all new employees detailing cleaning regime, waste procedures, opening and lockup procedures and air lock door procedures. Ensure storerooms are tidy and stock stored correctly. Ensure adequate stocks of all materials and consumables are always maintained - flag up any issues to relevant manger Record every visit to site in the communications book and ensure T&A is used each visit Time management - The full duration of each contracted shift must be adhered to, no visits must fall short of this time. Responsible and adapt ownership attitude Be able to apply attention to detail Travel is required, and overnight stays may be necessary

Professional and Personal Competencies/Qualifications

Experience as a Cleaner is preferred (but full training given).

Ability to communicate with and support front-line colleagues effectively. Ability to manage client expectations Excellent communication and problem-solving skills, outstanding customer service

with remote business groups

Must be flexible, adaptable and proactive Ability to effectively manage priorities and projects Able to build good working relationships in a professional manner with internal

stakeholders.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/