Job Description

As a Mobile Colleague A23, you will play a pivotal role in delivering an outstanding customer experience across our retail locations. Your primary responsibilities will include engaging with customers, understanding their mobile technology needs, and providing tailored advice on a wide range of products and services. You will demonstrate in-depth knowledge of the latest mobile devices, accessories, and network offerings, ensuring customers receive clear and relevant information to help them make informed purchasing decisions. Additionally, you will be responsible for processing transactions, managing returns and exchanges, and maintaining accurate records in line with company policy.
To excel in this role, you must be passionate about technology and possess excellent communication and interpersonal skills. You should be comfortable working in a fast-paced retail environment and have the ability to quickly build rapport with customers from diverse backgrounds. Previous experience in a customer-facing role, ideally within the mobile or telecommunications sector, is highly desirable. Key responsibilities also include supporting in-store promotional activities, keeping display areas tidy and well-stocked, and collaborating with team members to achieve and exceed sales targets. Flexibility to work evenings, weekends, and public holidays is essential, as is a proactive approach to learning about new products and industry trends.
If you thrive on delivering exceptional service, enjoy helping others, and have a genuine interest in mobile technology, we invite you to join our dynamic team as a Mobile Colleague A23. In return, we offer comprehensive training, opportunities for career progression, and a vibrant working environment where your contributions are valued and rewarded.

Skills Required