Job Description

YPP is an incredibly vibrant and rapidly expanding business located in the lively city of Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation over the past decade.

If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you. In return for your dedication, we offer comprehensive tools and resources to help you develop your talents and progress within the company, all tailored to your unique strengths and interests.

We are currently seeking a Mobile Night Safety Concierge who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

We have recently introduced a new benefits package that includes, birthday leave, additional leave for house moves, work anniversary vouchers, length of service bonuses, engaging team events, and so much more.

The successful candidate will fully embrace our visionary policy of

"Through creating vibrant communities, we will regenerate locations and actively contribute to the growth of local economies."

Furthermore, they will wholeheartedly embrace our mission

"We are passionate about delivering thriving, safe communities in exciting locations for all residents

".

At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.

Join us as we continue to make a positive impact and create extraordinary experiences together.

Job title: Mobile Night Safety Concierge

Location: Leeds

Terms: Full-time, 40hrs per week

Salary: 27,000

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Overview:

The Mobile Night Safety Concierge plays a vital role in maintaining the safety, security, and comfort of residents across multiple buildings during the night. Operating across sites in Leeds, Harrogate, York, and Sheffield, this role involves providing excellent service, conducting routine checks, and being the first point of contact for any out-of-hours issues, such as lockouts or urgent concerns. This is a mobile position requiring travel between properties as needed.

Key Responsibilities:

Respond promptly to resident concerns or incidents, including lockouts, safety issues, and minor maintenance needs Provide a professional and friendly point of contact for residents and visitors during the night Monitor phone calls, emails, and messages from residents and staff, ensuring timely communication and escalation when necessary Conduct regular patrols and inspections across assigned properties to ensure safety, cleanliness, and security Carry out routine safety and wellbeing checks in line with building protocols Manage parcel handling processes, ensuring secure storage and responsible access for residents Maintain discretion and confidentiality when dealing with sensitive information such as tenancy details or identification documents Accurately report and escalate any concerns related to maintenance, security, or resident wellbeing to the Night-Time Operations Manager or relevant senior team Assist with minor on-site issues to support the smooth running of the building during out-of-hours periods

Essential Requirements:

Valid

SIA licence

Experience in a customer service, facilities, or security-related role Ability to remain calm under pressure and respond appropriately to emergencies or unexpected challenges Strong communication and interpersonal skills with a professional, approachable manner Confident in using basic IT systems including Word, Excel, and email Full UK driving licence and willingness to travel across properties during night hours A proactive and dependable approach to working independently during overnight shifts

Desirable Requirements:

Previous experience in residential buildings, facilities management, or security Familiarity with health and safety procedures, emergency protocols, or compliance processes Multilingual abilities

Summary:

As a Mobile Night Safety Concierge, your presence across our buildings will help ensure a safe and supportive environment for residents overnight. Your ability to handle situations calmly, maintain high standards of service, and carry out thorough site checks will make you an essential part of the out-of-hours operations team.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Night shift
Application question(s):

Do you have a valid SIA licence?
Work Location: In person

Reference ID: Night Time Mobile Supervisor