Job Description

Job Title:

Control Room Officer with Alarm Response Duties

Location:

Kent

Working Hours:

10:00 AM - 8:00 PM | 4 days on, 4 days off shift pattern

Company:

TMS Protection Ltd

About TMS Protection Ltd

At TMS Protection Ltd, we are passionate about providing exceptional security solutions that protect people, assets, and property. With a strong reputation for professionalism and reliability, we believe our people are at the heart of our success.

We live by our values:

Honesty in the Best Policy
We Make it Happen
Above the Line
Love our Customers
Failure isn't an Option

If you're looking to join a dynamic, fast-growing security company where your skills will be valued and your career goals supported, this is the role for you.

The Role: Control Room Officer

As a Control Room Officer at TMS Protection, you will be the eyes and ears behind the scenes, constantly monitoring CCTV footage and managing security alarms. You'll be the first point of contact when an alarm is triggered, and your rapid response will be crucial in preventing incidents or minimising their impact.

Your role will involve:

Monitoring multiple CCTV systems to identify and respond to potential threats or breaches quickly and accurately. Driving company vehicles to client sites when alarm call-outs require on-site attendance. Taking ownership of rostering tasks, ensuring shift coverage is maintained efficiently. Coordinating communications with clients, response teams, and emergency services when necessary. Logging all incidents and maintaining detailed reports to ensure transparency and compliance. Following all procedures and protocols to maintain high standards of security operations.

Who We're Looking For

The ideal candidate will be a motivated and responsible individual who thrives in a fast paced environment and is confident in making decisions under pressure. We need someone with both technical knowhow and excellent interpersonal skills.

Essential Requirements:

Must be

over 25 years old

due to legal requirements for driving our company vehicles. Previous experience in rostering and live CCTV monitoring, with a strong understanding of security operations. Current and valid SIA licence and full UK driving licence, as you will be required to drive company vehicles. Highly computer literate, comfortable using multiple software platforms simultaneously. Exceptional attention to detail and ability to accurately record and report incidents. High levels of energy, enthusiasm, and commitment to your role and the team. Excellent communication skills to liaise effectively with colleagues, clients, and emergency services. Ability to remain calm and professional under pressure, using good judgment at all times.

What We Offer

At TMS Protection, we understand that our success comes from our people, so we offer:

A competitive salary package reflective of your experience and qualifications. Support with ongoing professional development and opportunities for advancement within the company. A positive, team-oriented workplace culture where your contribution truly matters. The satisfaction of working for a company committed to integrity, respect, and excellence. The opportunity to make a real difference in the safety and security of hundreds of clients.

Ready to join the team?

If you meet the above criteria and are ready to bring your passion and skills to an industry-leading security company, we want to hear from you!

To Apply:

Please submit:

Your up-to-date CV A cover letter outlining why you are the ideal candidate for this role at TMS Protection Ltd.
TMS Protection Ltd is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

Job Type: Full-time

Pay: From 25,620.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Work Location: In person