Job Description

Position:

Mobile Service Technician (Critical Safety Equipment)

Reporting To:

Technical Centre Manager

Location

: This role covers nationwide but may suit better someone who lives near one of our offices (Leeds or Irthlingborough)

The Company:

Altitude Safety Limited (part of Citrus Group) has grown to become one of the UK's leading suppliers of Confined Space and Safety Equipment. With a product portfolio of approximately 10,000 products from the leading global manufacturers and our own dedicated fleet, Altitude Safety delivers safety solutions nationwide.

Due to the rapid growth in the business, this role has been created to support our continuing growth plans. This is an exciting opportunity to join Altitude Safety, one of the UK's leading suppliers of confined space, working at heights and site safety equipment. The company's further investing in its engineering function to support its rapid growth plans.

Role Objective:

As a valued member of our External Service team, you will play a crucial role in ensuring the safety of our clients through the service and maintenance of a wide range of personal safety equipment along with fixed gas detection systems. Your work will directly support compliance, reliability, and user confidence across our client sites.

While on-site, you will also assess current safety requirements and communicate any additional needs back to the Sales team. This role can be based at either our regional Northern Group facility near Leeds or our Head Office in Irthlingborough, Northamptonshire.

Key Areas of Responsibility:

Servicing and maintaining portable gas detectors, SCBA, escape breathing apparatus, fall arrest, and lifting equipment; Setting up, commissioning, and maintaining fixed gas detection systems; Building strong, trust-based relationships with clients, becoming their go-to expert; Identifying and reporting additional customer safety equipment needs to the Sales team; Ensuring customer satisfaction to drive repeat business and service expansion; Upholding our innovative and professional service standards with all clients; Completion of all paperwork relating to visit including updating CRM system; Supporting management with accurate data for reporting; Supporting workshop with any other tasks as required.

The Person:

Experience:

Minimum of 2 years' proven engineering experience, ideally within the safety equipment industry; Background in utilities, engineering, or construction sectors preferred; Knowledge or qualifications in fixed gas detection systems desirable but not essential; Demonstrated experience in fault-finding and effective decision-making.

Skills & Attributes:

Excellent customer service abilities with strong interpersonal skills; Capable of working independently as well as collaboratively within a team; Self-motivated and proactive, with the ability to take initiative; Clear and confident communicator, both verbally and in writing; Results-driven, dynamic, and enthusiastic; Strong time management and prioritisation skills, with the ability to multitask effectively; Positive and adaptable attitude, comfortable working in a fast-paced, changing environment; Flexible and responsive to a fast-changing environment; Demonstrates ownership of personal development and a willingness to learn (training will be provided); Competent in using IT systems and business software.eligibility criteria.

Hours

:

08.00 - 17.00 Monday to Thursday

08.00 - 16.30 Friday

The successful candidate will have a flexible approach to working hours to accommodate the needs of our clients and the business.

Salary

:

Subject to previous experience and sector experience, comprising a competitive basic salary.

Development

:

Career progression opportunities are available as team grows. Ongoing product training in house and from suppliers / Channel Partners Ongoing Sales and Safety training to support company sales objectives.

Benefits

:

Holiday - 25 Days per annum, plus bank holidays (3 or 4 days to be saved for a shutdown at Christmas). Company Sick Pay Health Cash Plan and Employee Assistance Life Assurance Workplace pension scheme Eye Care Scheme

Equal Opportunities:

We are committed to equal opportunities in employment and service delivery. The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.

Health & Safety:

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures. This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.

Disability Confident Employer (Level 1)

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking Life insurance On-site parking Sick pay
Work Location: Hybrid remote in Wellingborough NN9 5FQ