Job Description

Company Overview

Avena Environmental Limited is a leader in secure shredding and recycling services, specializing in the destruction of paper documents, clothing, and IT equipment. We provide tailored solutions for various sectors including professional, corporate, public, health, and education, ensuring that personal data and valuable belongings are securely destroyed in an environmentally approved manner.

Overview

The role of Mobilisation Administrator is a lynchpin role which is integral to the success and future proofing of Avena Environmental, creating a channel between our sales, operations and finance teams whilst also ensuring the customer is supported throughout their onboarding.

This position requires a diligent, professional individual who has excellent attention to detail and prides themselves in adhering to processes whilst also considering and suggesting changes for improvement. Further, the person in role needs to live the values of the business and focus on supporting internal stakeholders to secure the future of Avena and all that rely on it.

Duties and Responsibilities

Answering incoming calls and providing support wherever possible for customer queries.

Working as part of a team who are customer excellence focussed - treating the customer in the way you would like to be engaged with.

Review, progression (or refusal) and administration of all new Ad Hoc sales, sales contracts and amendment to contracts. Where acceptable; upload the customer details and work orders onto our operations and invoicing system. Where refused to return to the Sales Manager with reasoning and clarity on edits required.

Contacting the new customer and ensuring we have all necessary information to deliver our service effectively including site specific detail, legal name check and processing of direct debit set up.

To assist with inputting clients information onto our systems, ensuring excellent attention to detail.

Processing end of day work orders and ensure any outstanding issues are progressed as soon as possible to ensure the smooth invoicing with finance.

To understand the admin team requirements and provide support of colleagues during times of leave.

Managing our sub contract accounts and working with the relevant partner to ensure the contract is mobilised effectively both internally and externally.

Supporting with cancellation customers, ensuring the cancellation is processed on the systems to stop services and invoicing.

Outbound goods; confirming data with suppliers, updating pricing on our internal form and sharing information with appropriate internal contacts.

Preparing reports through our systems and ensuring all data is with management at the set times.

To undertake ad hoc administration work as required.

Behaviours

Due diligence and thoroughness; someone with good attention to detail who approaches duties with robustness and inquisitiveness

Able to meet deadlines and work well under pressure

Excellent written and verbal communication skills

Able to meet deadlines effectively

Takes responsibility for adhering to processes whilst also considering areas for improvement

Seeks to understand the 'bigger picture' of working at Avena and collaborates with colleagues across the business to create operational and financial efficiencies.

Skills

Essential

Knowledge of MS Excel Good computer literacy Excellent leave of written business English language Experience in working with various processes and data sources effectively. Exposure from within a similar role Good understanding of general administration
Desirable

Experience from within a similar industry Experience of working with a CRM and/or Field Service Operations system Knowledge of Shredding/waste industry
Our interview process is two stages; initial interview and, for those shortlisted, a second interview. We will do our best to be flexible to allow for interviewees commitments.

We look forward to receiving your application.

Equal Opportunities

We believe diversity makes us stronger. We welcome applications from all backgrounds and experiences. If you require any support in attending your interview, please let us know when we book this with you and we will ensure that your needs are accommodated.

Job Types: Full-time, Permanent

Pay: 26,984.10-31,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site gym Profit sharing Referral programme
Schedule:

Monday to Friday No weekends
Work Location: In person