Job Description

Job description

About Meadow Mobility Ltd

With 25 years' experience in the industry, Meadow Mobility Ltd is a well-established and respected provider of mobility solutions, dedicated to enhancing the independence and quality of life for our customers. We offer a wide range of products and services, from mobility scooters and wheelchairs to stairlifts and riser recliner chairs. We pride ourselves on our excellent customer service and supportive team environment.

The Role

Are you a hardworking and motivated induvial looking for a rewarding role where your work directly improves people's independence and quality of life? Meadow Mobility Ltd are looking to employ a new mobility service engineer. This is an essential, hands-on role for a mechanically and electrically-minded individual who is eager to deliver exceptional customer service in the field.

At Meadow Mobility, you'll be part of a supportive, family-run team where your contribution is vital to our customers' independence. We are committed to excellence, unbiased advice, and keeping our customers mobile.

Key Responsibilities

Your main duties will revolve around the service, maintenance, repair and delivery of a wide range of mobility equipment, both in our fully-equipped workshop and at customer locations.

Service and Repair: Perform diagnostics, routine servicing, maintenance, and complex repairs on mobility products, including:

Mobility Scooters Power Chairs Manual Wheelchairs Stairlifts Hoists Riser Recliner Chairs

Field Work: Attend customer appointments to diagnose and repair equipment breakdowns in the field.

Workshop Operations: Prepare new equipment for delivery, conduct pre-delivery inspections (PDI), and refurbish used products for sale.

Customer Interaction: Communicate clearly and compassionately with customers regarding equipment status, work performed, and technical advice.

Essential Requirements:

The successful candidate must be able to meet the following criteria.

Driving Licence:A full UK driving licence. This role will involve daily driving to customer site in Hertfordshire, Bedfordshire, Buckinghamshire, Greater London and London.

Diagnostic Skills:A practical thinker with the ability to quickly diagnose and fault-find issues.

Technical Expertise:Proven practical experience in mechanical, electrical, or electronics engineering (e.g., in the mobility, automotive, or related service industries).

Organisational Skills:The ability to manage your own workload, follow schedules efficiently, and complete documentation accurately. You must have the ability to work under your own initiative and as part of a team.

Customer Focus:Excellent communication skills with a patient, empathetic approach, especially when dealing with elderly and less-abled customers.

Physically Fit:This is a physical, hands-on role that will involve an element of heavy lifting.

What We Offer:

Job Type: Full time - Permanent

Salary: Starting from 26,250.00 (Negotiable, depending on experience)

Hours: 08:30 to 17:30 (April to September). 08:30 to 17:00 (October to March)

Schedule: Monday to Friday. Plus 1 x Saturday morning shift per month (paid as overtime)

Holiday: 20 days per year, plus bank holidays

Extras: Company pension, commission scheme, attendance bonus, staff discount and free parking.

Job Types: Full-time, Permanent

Pay: From 26,250.00 per year

Benefits:

Employee discount Free parking
Work Location: In person