Job Description

Company Overview

MLV Mobility is a trusted provider of mobility solutions dedicated to enhancing the independence and quality of life for our customers. We pride ourselves on delivering not just high-quality products, but also exceptional, personalised service. We are looking for a dedicated and hands-on individual to join our team, based from our head office in Worksop.

Role Summary

Reporting directly to the Company Director, the Mobility Services Operative is a vital, multi-faceted role at the heart of our customer experience. You will be responsible for the full logistical journey of our products, from assembly and safety-checking to professional, white-glove delivery and customer handover.

This position requires a practical, hands-on individual who is as comfortable with a set of tools as they are with interacting with customers. You will also provide crucial support to our lead technician and the wider team, ensuring the workshop is efficient, organised, and safe.

Key Responsibilities

Product Preparation & Workshop Duties:

Assembly: Skillfully assemble new mobility scooters, powerchairs, and other aids from their packaging to a fully operational, showroom-ready standard. Quality Control: Conduct thorough pre-delivery inspections (PDI) and multi-point safety checks on all new and serviced equipment to ensure it is safe and functions perfectly. Technical Support: Assist the lead technician with basic servicing, maintenance, and cleaning of products.
Workshop & Stock Management:

Maintain a clean, safe, and organised workshop and warehouse. Assist with receiving new stock, organising inventory, and preparing items for dispatch.
Delivery & Customer Handover:

Logistics: Manage and execute a daily schedule of customer deliveries and collections in a timely and efficient manner. Vehicle & Product Handling: Safely load, secure, and unload mobility equipment, ensuring products arrive in pristine condition. Customer Demonstration: Act as the face of MLV Mobility during handovers, providing clear, patient, and friendly demonstrations of the product's features, charging, and safe operation.
Documentation:

Ensure all delivery and handover paperwork is completed accurately and all customer queries are answered professionally.
General Operations:

Provide flexible, hands-on support to the sales and technical teams as needed. Contribute to the smooth and efficient running of all day-to-day operations.

Candidate Profile: Skills & Qualifications

Essential (Must-Haves):

A full, clean UK driving licence (Category B). Practical, hands-on skills with a natural aptitude for using basic tools and light assembly (mechanical or electrical). Excellent interpersonal and communication skills; must be patient, empathetic, and professional, particularly when dealing with our clientele. A proactive, "can-do" attitude and the ability to work flexibly and reliably as part of a small, busy team. Strong organisational and time-management skills. The physical ability to safely lift, push, and handle items that can be heavy and bulky, using correct procedures and aids.
Desirable (Nice-to-Haves):

Previous experience in a field service, delivery driver, or logistics role. Experience in a customer-facing role, especially one involving product demonstrations. Any background in mechanics, electronics, or a similar technical field (e.g., bicycle repair, general maintenance). Familiarity with mobility products or the healthcare sector.
Job Types: Full-time, Permanent

Pay: 24,500.00-26,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person