Job Description

M50 1DR


Managed Services


Full time


Permanent


We're looking for a passionate and experienced Modern Workplace Team Leader to guide our team of 2nd and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.
You'll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.
This role follows a 07:00 - 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays.

You'll be responsible for:

Lead, mentor, and develop a team of Modern Workplace Engineers, fostering a high-performance and customer-focused culture Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvement Manage incidents from customers and LIMA's cloud environment on a priority basis and provide the highest standards of professionalism and skill, to resolve customer issues efficiently and accurately Provide a knowledgeable point of technical escalation with the Modern Workplace practice Assist our Customer Success Managers, who are aligned with our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks.

About you:

Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft stack Strong experience in identifying and delivering continuous service improvements A good communicator at a technical and nontechnical level

It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified.

Benefits:

Joining our team comes with a range of benefits designed to enhance your work experience and well-being:Time to relax with 25 days' holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days' leave each year An additional paid day to celebrate your birthday with family and friends Life assurance coverage at 4 times your annual salary From day one, you'll have access to Medicash, our healthcare cash-back plan, and after two continuous years of service, have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with guaranteed seats and access to a private bar.

Salary

45,000 - 50,000

Hours

40

Benefits

Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Holidays: Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year Birthday Leave: An additional paid day to celebrate your birthday with family and friends Healthcare: From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Professional Development: Access to ongoing training and development opportunities to help you grow in your career. Family Leave: Enhanced maternity, paternity and adoption pay after two continuous years service Employee Assistance Program: Confidential counselling and support services to help you navigate life's challenges. Salary Sacrifices Schemes: To support you to save for retirement or purchase an electric car or bike Team Building Events: Engage with your colleagues through team-building activities and events. AO Arena Membership: Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar.

Closing date

04-09-2025