Job Description

Are you a natural problem-solver, have great communication skills and pride yourself on providing a brilliant customer service? If yes, then look no further - our Housing Operations team are recruiting a Money Advisor to provide vital support to our customers, helping them maximise their income and manage their money with confidence.



We own 34,000 quality homes for social and affordable rent across the Midlands, and one of our keys to success is ensuring our tenants feel secure in their homes. Your role as a Money Advisor will be to provide specialist advice and support to our customers on benefits, debt, and income maximisation.

Your day-to-day responsibilities will include:

Providing advice to tenants to ensure they receive their full entitlement of benefits, including help with appeals where required.



Supporting tenants in financial difficulty by offering debt management advice, negotiating with creditors, and assisting with legal remedies such as Debt Relief or Bankruptcy Orders.



Helping tenants maximise their income by developing tailored income support plans.



Advising and supporting colleagues on money advice matters to improve outcomes for tenants.



Producing reports and statistics to help monitor and improve the performance of the service.



Although this is primarily an office-based role, there will be some flexibility for home working in line with our Smart Working approach.



Our ideal candidate? We're looking for an individual with a positive and proactive approach, who isn't afraid of taking ownership and delivering tasks to the highest standards. Your application will show us the following:



A recognised Money Advice qualification.



Experience providing expert support and money advice to customers in a Housing related setting, including support with benefits, income management and debt advice.



Administration experience including the use of basic IT systems such as Northgate and Microsoft Office.



Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal, upload your CV and cover letter to really showcase your customer service, prioritising and teamwork skills.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.