Monitoring Station Manager

Glasgow, United Kingdom

Job Description

Role: Monitoring Station Manager
Location: Glasgow
Salary: 35,000 - 45,000 per annum
Technical Resources are seeking an experienced Monitoring Station Manager to oversee the operations of Alarm Receiving Centre (ARC) in Glasgow. In this pivotal role, you will manage a team of supervisors and operators who monitor and respond to alarms, ensuring the safety and security of properties and individuals.
Responsibilities:

  • Lead and manage the Monitoring Station team, fostering a culture of accountability and high performance.
  • Ensure the 24/7/365 operational status of the monitoring station, responding to alarm signals promptly and efficiently.
  • Develop, enforce, and maintain security protocols and standard operating procedures (SOPs) to ensure the confidentiality and integrity of alarm data.
  • Ensure CCTV monitoring is completed in accordance with industry standards and best practices.
  • Train and develop monitoring station operators, providing support and guidance for their professional growth.
  • Ensure quality control by verifying alarm signals, dispatching appropriate responses, and minimising false alarms.
  • Troubleshoot and resolve technical issues related to alarm systems and CCTV equipment.
  • Act as the main point of contact for clients, addressing concerns and ensuring customer satisfaction.
  • Coordinate emergency responses, liaising with law enforcement, emergency services, and clients as needed.
  • Ensure compliance with relevant laws, regulations, and industry standards, conducting audits when necessary.
  • Continuously improve operational efficiency through process optimisations and technology integrations.
Experience and Certifications Required:
  • You have several years of experience in alarm monitoring or security operations, with at least 1-2 years in a supervisory or managerial role.
  • You have a deep understanding of alarm systems, CCTV, and other monitoring equipment, with the ability to troubleshoot and resolve issues under pressure.
  • You're highly experienced in using Sentinel - Alarm Monitoring Software and other alarm monitoring systems.
  • You excel in leading and motivating a team, making critical decisions during emergencies, and ensuring operational efficiency at all times.
  • You have strong communication skills, both verbal and written, to interact effectively with clients, staff, and emergency responders.
  • You have a keen attention to detail and the ability to assess alarm events accurately and respond accordingly.
  • Proven experience with Sentinel Alarm Monitoring Software.
  • Several years of experience in alarm monitoring or security operations, with at least 1-2 years in a supervisory or managerial role.
  • Proficiency in alarm monitoring software and security systems.
  • Strong leadership, troubleshooting, and decision-making skills.
  • Ability to work effectively under pressure and manage critical situations.
  • Excellent communication skills to work with clients and internal teams.
  • Strong attention to detail in monitoring and assessing alarm activities.
Please apply with an up-to-date CV for more information.
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Job Detail

  • Job Id
    JD3312349
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £35000 per year
  • Employment Status
    Permanent
  • Job Location
    Glasgow, United Kingdom
  • Education
    Not mentioned