Job Description

Job post summary

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We are searching for an enthusiastic, bubbly, and dynamic personality to join our growing team in Milton Keynes! If you can start a conversation with anyone and can make people feel at home in seconds then you are probably who we are looking for!

This is a full time and permanent position for someone who wants to be part of a dynamic business. A confident, but friendly, telephone manner is essential as you will be the first point of contact for new enquiries. You'll be working closely with our mortgage brokers and introducers to support the client through their journey from day one through to completion.

The role will require a high standard of customer service along with being organised and proactive in ensuring you and the team make every client feel like our only client. It is also important that you are organised and confident updating a database with accurate information as well as e-mailing clients in a professional manner. The role would involve completing fact finds with the client, so an inquisitive, trustworthy, and confident personality will be required.

The role will be based in our Milton Keynes office alongside both mortgage & protection brokers and our support team. You will be based in the office Tuesday to Thursday, with work from home days on Monday and Friday. Working hours are 9am to 6pm with 1 hour lunch,

A previous role working in either mortgages, protection, conveyancing or estate agency would give you a head start, but is not essential. If you have been a broker previously but don't want to advise anymore, or if you have been a mortgage administrator/case progressor then we would love to hear from you!

This position is eligible for our company bonus scheme, has free on site parking, offers your birthday off each year, and annual leave that increases with every year of continuous service.

Responsibilities:
- Make outbound calls to potential customers from warm leads
- Introduce and promote our products or services to potential customers
- Provide information about product features, pricing, and benefits
- Answer customer questions and address concerns
- Update customer records in our database and stay in contact between initial enquiry until completion.
- Collaborate with the mortgage adviser team to identify opportunities for upselling or cross-selling
- Maintain a high level of professionalism and customer service during all interactions

Skills:
- Mortgage industry experience an advantage but isn't essential
- Fluent in English, both written and verbal communication, with a good attention to detail
- Excellent interpersonal and communication skills
- Strong telephone communication skills
- Ability to work independently and as part of a team

If you are looking for an exciting opportunity to be part of our growing team please send us your CV today!

Job Types: Full-time, Permanent

Additional pay:

Bonus scheme Commission pay
Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday No weekends
Job Types: Full-time, Permanent

Pay: 25,400.00-30,000.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Milton Keynes MK14 6LY