Job Description

About Us

Bubble Financial is on a mission to shake up the mortgage world with advice that's smart, straight-talking, and seriously responsible. We're a fast-growing brokerage partnering with a top-performing estate agency chain across the Midlands and powered by the Stonebridge network - meaning our advisers and admin team get top-tier support, training, and a steady flow of quality leads. This isn't your typical corporate brokerage - this is Bubble - and we're building something bold.

We put people before products, champion transparency over waffle, and keep it real with no fluff or nonsense. And we always do the right thing: no cutting corners - if we wouldn't recommend a mortgage to our own mum, we won't recommend it at all. At Bubble, hard work gets noticed and rewarded (think shoutouts and real career progression). We say what we mean and keep everyone in the loop, and we've got each other's backs, always. Our culture is high-energy, values-driven, and a bit fearless - we don't just play the game, we change it.

For us, values like

Own It

,

Keep It Real

, and

In Your Corner

aren't just posters on a wall - they're how we operate every day. We do the right thing, stay sharp, and dare to be bold in everything we do. If that vibe resonates with you, you might have just found your next home at

#TeamBubble

.

The Role

As our new Mortgage Administrator, you'll be the backbone of the brokerage, making sure every mortgage and protection application is submitted correctly and cruises through to completion without a hitch. You'll support our brokers and take ownership of the nitty-gritty details that keep deals moving.

Day to day, you'll liaise with clients, lenders, solicitors, and estate agents to keep the process flowing smoothly. Think of yourself as the glue in each customer's journey - keeping everyone informed, chasing up paperwork, and updating our systems so the brokers can focus on giving great advice. You won't just be pushing paper; you'll be delivering peace of mind.

It's a fast-paced role, no doubt, but if you love a good challenge you'll thrive. And don't worry - we've got your back. You'll get excellent training from day one to build up your knowledge and confidence quickly. By the time you're up to speed, you'll be a lending and protection wizard, helping turn home-buying dreams into reality every single day.

What You'll Be Doing

Processing applications: Own the end-to-end process for mortgage and protection applications - from initial submission all the way to completion. Coordinating with all parties: Work closely with brokers, clients, lenders, and solicitors to keep each case on track. Quality control: Double-check files for accuracy and completeness, ensuring everything is compliant with FCA regulations. Following up: Chase any outstanding documents and keep all parties in the loop so no one's left guessing. Updating systems: Keep our CRM and pipeline systems updated in real-time - no missing info on your watch. Team support: Jump in to support the wider team whenever needed to deliver a smooth, professional experience for every client.
What We're Looking For

Ideally at least 1 year of mortgage administration experience (preferred). If you've done similar in financial services, we'd love to hear from you too. An eagle eye for detail - you're the one who spots mistakes others miss. Friendly and professional communication skills, both written and verbal - you can keep it real with clients and colleagues alike. Comfortable in a fast-paced environment with lots of moving parts - you can juggle tasks and stay cool under pressure. A true team player with a collaborative, positive attitude. We're all in this together, and there's no "that's not my job" here - if a teammate needs help, you're there (and we'll have your back too). Organised and proactive - you take ownership of your tasks and don't wait around to be told what to do. Integrity - you do the right thing, even when no one's watching. No cutting corners or bending the truth - ever.
(Don't meet every single requirement? If you're excited about this role and Bubble's vibe, we encourage you to apply anyway. We hire for attitude and aptitude - we can train the rest!)

What You'll Get in Return

A competitive base salary (dependent on experience) with performance bonuses on top. Company pension scheme to help you plan for the future. Full training to get you up to speed, plus ongoing development opportunities. You'll have access to internal support, regular Stonebridge CPD training, and mentorship from our senior team - we invest in your growth and keep you sharp. A supportive, sociable team environment where everyone has your back (

In Your Corner

is a way of life here). Expect camaraderie, banter, and people who genuinely care about your success. A modern office with great equipment, good coffee, and a legendary biscuit selection to keep you fuelled. Real opportunities to grow your career as Bubble continues to expand - we're growing, and we want you to grow with us. If you've got the ambition, we'll help you get to where you want to go.

Ready to bring your A-game and be part of a fresh, fearless, people-first team?

If this sounds like you, be bold and hit that apply button - we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 24,375.00-26,325.00 per year

Benefits:

Company pension On-site parking Referral programme
Experience:

Mortgage Administration: 1 year (preferred)
Work Location: Hybrid remote in Cannock WS11 7FH