Job Description

Mortgage Administrator

We are a busy Mortgage and Protection Broker looking for an experienced mortgage administrator to join our team.

The role will be full time/part-time working from our Nottingham head office.

We are looking for someone that can fit in our team and provide our customers with a high level of service. The role of Mortgage Administrator will involve providing administration support to the sales team, case managing files accurately within prescribed time-scales and focusing on achieving excellent customer service at all times. We are seeking an individual who can take ownership of customers' queries ensuring appropriate solutions are given and seen through to conclusion.

Responsibilities

Carry out research, credit checks and application submissions Progress mortgages through to legal completion and beyond. Liaise with Mortgage Advisers to ensure appraisal on the progress of mortgage cases and resolving any queries arising. Act as the first port of call for queries from clients, lenders and conveyancers. General office administration duties such as filing, faxing, photocopying and answering the telephone. Support with marketing activities as required. Updating and maintaining systems and files. Working with advisors to ensure all activities meeting compliance and regulatory requirements.

Experience and qualifications

Proven administration experience within a mortgage or financial services environment. Excellent communication and customer services skills. Excellent computer skills including database set-up and maintenance, Microsoft office including excel and word. Attention to detail and experience of working with prescribed systems and procedures. Self-motivated and professional individual.

Other information

Salary, negotiable depending on experience. The hours are negotiable for the right person. Office hours 9am-5.30pm with flexibility required for additional hours as required. Office based position in Nottingham
For further information, please contact: info@castlegatefs.co.uk

No agencies please.

Job Type: Full-time

Pay: 25,000.00-30,000.00 per year

Benefits:

On-site parking Work from home
Work Location: In person