Job Description

Mortgage Administrator

Salary:

32,000 - 36,000

Location:

Office-based

Job Summary

We are seeking a highly organised and detail-oriented

Mortgage Administrator

to join our growing team. This role is central to the smooth running of the mortgage application process, providing administrative and case management support from initial submission through to completion.

The ideal candidate will have at least

one year's experience within the mortgage industry

, a strong understanding of compliance requirements, and the ability to manage multiple cases in a fast-paced environment.

Key Responsibilities

Mortgage Case Management

Manage the full administration of mortgage applications from submission to completion Gather, verify, and upload all required documentation (ID, income evidence, bank statements, credit reports, etc.) Maintain accurate and up-to-date client records within CRM and case management systems Track case progress and proactively chase lenders to ensure mortgage offers are issued promptly Identify and resolve issues or delays, providing solutions where possible

Client & Third-Party Liaison

Act as a key point of contact for clients throughout the mortgage process Liaise with mortgage lenders, solicitors, estate agents etc. Respond promptly to emails and telephone enquiries, providing clear and professional updates

Requirements

Minimum

1 year's experience

in a mortgage brokerage or lender environment Strong administrative experience within the mortgage industry Excellent written and verbal communication skills High attention to detail and accuracy Ability to work under pressure and manage multiple cases simultaneously Strong organisational and time-management skills Proficient in CRM systems, Microsoft, and digital document tools Proactive attitude with strong problem-solving abilities Knowledge of UK mortgage regulations (FCA, AML, GDPR)

CeMAP qualification is an advantage

, or willingness to work towards it

Benefits

Competitive salary (32,000 - 36,000) Performance-based bonus Excellent transport links (5 minutes from tube station) Opportunity to develop skills and progress within a growing firm
Job Type: Full-time

Pay: 32,000.00-36,000.00 per year

Benefits:

Company pension
Work Location: In person