Job Description

Are you an experienced mortgage administrator looking for your next career move?

We are seeking a

Mortgage Administrator Manager

to join our team in the heart of

Clifton Village, Bristol

. This role offers the flexibility of

full-time or part-time hours

with opportunities to work from home.

About the Role

We are seeking a highly organised and proactive

Senior

Mortgage Administrator

to oversee the end-to-end administration process of mortgage applications within our dynamic mortgage brokerage.

This pivotal role involves working in a small team, ensuring smooth and compliant processing of mortgage cases, and working closely with the Directors to continuously improve operational efficiency and client service standards.

Key Responsibilities

Team leadership & oversight

Take the lead on all things connected with mortgage administration, providing guidance, training, and performance feedback. Allocate workloads effectively to ensure the timely and accurate processing of mortgage applications. Oversee the full lifecycle of mortgage administration, from application submission to completion. Ensure all documentation is compliant with regulatory requirements and internal policies. Monitor pipeline progress and proactively resolve any administrative bottlenecks. Act as the key point of contact between the administration team and the Directors. Collaborate with mortgage brokers to ensure all necessary documentation is received and processed efficiently. Liaise with lenders, solicitors, and clients to facilitate smooth case progression. Maintain up-to-date knowledge of FCA regulations and ensure all administrative processes adhere to compliance standards. Conduct regular audits of case files and implement improvements where necessary. Provide regular updates and reports to Directors on case progress and team performance. Identify opportunities to streamline processes and enhance the client experience.

Key Skills & Experience:

At least 5 years proven experience in mortgage administration within a mortgage broker environment. Previous experience in a supervisory or team leader role [advantageous but not essential] Strong understanding of mortgage products, application processes, and regulatory requirements. Excellent organisational and time management skills. High attention to detail and commitment to accuracy. Strong communication and interpersonal skills. Proficiency with CRM systems and Microsoft Office Suite. CeMAP qualification or equivalent (advantageous but not essential).

What We Offer

Competitive Salary:

40,000 - 42,000 (depending on experience) plus performance bonus up to 10% of salary.

Holidays:

22 days annual leave plus bank holidays

Pension Contribution:

3%

Flexible Working:

Hybrid working arrangements available - work up to 2 days from home.

Supportive Team Culture:

Join a friendly and professional team in a vibrant Clifton office

Ideal Candidate Traits

We are looking for someone who is:

Client-Focused:

Always putting the needs of our clients first

Tech-Driven:

Eager to use digital tools for greater efficiency

Collaborative:

A strong team player who works well with advisers and other departments

Straightforward:

Able to communicate clearly and confidently

Detail-Oriented:

Meticulous when it comes to compliance and documentation

How to Apply

If you have the experience and passion for this role and are looking for a rewarding opportunity, we would love to hear from you!

Apply Now

by sending your CV and a cover letter detailing your relevant experience.

Join us and become part of a team that values excellence, innovation, and client satisfaction.

Job Type: Permanent

Pay: 40,000.00-42,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Work from home
Ability to commute/relocate:

Bristol BS8 4JH: reliably commute or plan to relocate before starting work (required)
Experience:

mortgage administration: 5 years (required)
Work Location: In person