Job Description

Job Summary:

The Mortgage Administrator will play a crucial role in supporting the mortgage team by managing the administrative aspects of the mortgage process. You will be responsible for liaising with clients, lenders, solicitors, and internal team members to ensure each case progresses efficiently and professionally.

Key Responsibilities:

Process and track mortgage applications from submission to completion Liaise with mortgage advisers, clients, lenders, solicitors, and other third parties to gather and confirm necessary documentation Ensure all client files are compliant with regulatory requirements and company policies Perform regular updates on CRM systems with accurate and up-to-date case notes Monitor application progress and follow up on outstanding items to ensure deadlines are met Prepare and review documentation for mortgage offers and completions Respond promptly to client and lender inquiries via phone and email Maintain organized digital and/or physical filing systems Assist with general administrative tasks including data entry, scanning, and document preparation Provide administrative support to the wider team as needed

Requirements:

Proven experience in an administrative role (experience in mortgage or financial services preferred) Strong attention to detail and excellent organizational skills Good understanding of the mortgage process and compliance requirements (training will be provided) Effective communication skills, both written and verbal Ability to manage multiple tasks and work under pressure to meet deadlines Proficient in Microsoft Office and comfortable using CRM/database systems A proactive and client-focused approach
Job Types: Full-time, Permanent

Pay: From 21,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person