Mortgage And Protection Administrator

Belfast, United Kingdom

Job Description

Mortgage IQ is one of Northern Irelands leading mortgage brokers. We are going through a period of expansion and are looking to add a new Mortgage and Protection Administrator to our team. This role will be based in our Jordanstown office but due to the nature of your work you may be required to travel to other office locations.The role will include customer service and will be administratively focussed. You?EUR(TM)ll be helping Mortgage Advisers process their business compliantly and ensure it progresses as required. You will be the first point of contact for customers and ensure they are always kept fully informed throughout their mortgage journey.To carry out the service, your day to day routine could involve dealing with customers, mortgage and protection advisers, mortgage lenders and protection providers, estate agents, valuers, builders and solicitors.You?EUR(TM)ll need to follow strict rules and guidelines, which make sure customers are kept informed and business is processed compliantly.You?EUR(TM)ll need: ? excellent communication and listening skills.? the ability to understand complex information clearly and simply.? the ability to work in a team.? a natural "eye for detail".? the ability to learn and adapt to changing guidelines.? to be organised and have the ability to work to a plan, checklists and guides.? to be happy working independently; reading and concentrating on pieces of work.? IT skills.? excellent customer service skills.? the drive and motivation to meet targets.Your day-to-day duties may include: ? mortgage and protection business processing.? customer update calls.? mortgage lender and protection provider calls to progress applications.? customer service calls, asking for reviews, updating customers.? dealing with general customer queries.? answering inbound customer calls.? meeting daily activity targets.? working within a team to take on administrative duties.? dealing with estate agents, solicitors, valuers and mortgage lenders.You will receive all the training you need to be competent in the role, but you must have the core skills and behaviours to be successful in the recruitment process.About Mortgage IQWe are a dynamic and fast-paced team who are focused on providing outstanding service to our customers and providing a great place to work for our staff. We provide excellent career paths which many of our staff have progressed through with opportunities to obtain internal and external accreditations and qualifications.Application deadline: 10/09/2021Job Types: Full-time, PermanentSalary: 18,000.00-22,000.00 per yearSchedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends

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Job Detail

  • Job Id
    JD1878959
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Belfast, United Kingdom
  • Education
    Not mentioned