Job Description

Branch/Department: Direct Mortgages
Location: Cobalt Office (Newcastle upon Tyne)
Contract Type: Permanent
Salary: 24,500 - 29,000 (dependent on experience)
Working Pattern: Hybrid working model and flexible working patterns considered
Reference: 6287

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.


It's a purpose that drives everything we do. And you can play your part too - join our dedicated Direct Mortgage team as a Mortgage Assessor, to give our members the great service we pride ourselves on via our telephony channel.



The role will be based on site for the first 6 months at our Cobalt Office, just 10 minutes away from the vibrant city of Newcastle and then will have flexibility for home working 2-3 days per week. Our Direct Mortgage Department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm and shifts will be between those times.

How you'll make a difference

As a Mortgage Assessor you will be the voice of Leeds Building Society, providing guidance on our mortgage products and services, helping our customers buy their own home.



This is a telephone-based role where you will be required to build rapport and trust with your customers. As a Mortgage Assessor you will be responsible for assisting our customers with all of their initial mortgage enquiries, which will include conducting Agreement In Principle appointments (establishing mortgage criteria eligibility & affordability) for residential mortgage customers, prior to them receiving advice from a qualified Mortgage Consultant.



This is a fantastic opportunity for you to start your mortgage career with us which could lead to you completing your CeMAP accreditation, an industry recognised qualification.

What you'll bring to the role:

Partial CeMAP (or equivalent) and/or commitment to study for the full qualification Previous experience within a customer service role (essential) Experience within financial services or a regulated environment (preferred but not essential, as full training will be provided) Experience of working with mortgages (preferred but not essential) Excellent organisational skills and the ability to effectively manage multiple sources of information Excellent written and verbal communication skills Proven track record in achieving objectives and performance measures

And in return, you'll get the best from us:

Annual bonus of up to 12% Matched pension contributions up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme Colleague Mortgage and Saver products 2 days' volunteering per year
We'll give you a place to belong with the support to learn, develop and shape a meaningful career.



This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.


You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.


We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on careers@leedsbuildingsociety.co.uk.