Job Description

Branch/Department: Direct Mortgages
Location: Cobalt Office (Newcastle upon Tyne)
Contract Type: Permanent
Salary: 26,000 - 30,000
Working Pattern: Flexible working patterns considered.
Reference: 6170

How you'll help us live our purpose:

We've been helping our members save for their future and buy a home of their own since 1845. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.



It's a purpose that drives everything we do and one we're proud of. And you can play your part too - if you have experience in a customer service role, along with experience of working within financial services or within a similarly regulated environment, you could join our dedicated Direct Mortgages team as a Buy to Let Specialist.



This role is based at our Cobalt Office, located just 10 minutes from the vibrant city of Newcastle and will give you the opportunity to start a career in mortgages and could lead to you being supported through the completion of a CeMAP accreditation, an industry wide recognised qualification.

How you'll make a difference:

Joining us as a Buy to Let Specialist you will be the voice of Leeds Building Society, providing guidance on our buy to let mortgage products and building rapport, trust and relationships with your customers over the telephone. You'll assist new customers with all aspects of their buy to let mortgage application and support existing customers looking to switch to a new mortgage product and/or make changes to their existing mortgage.



You'll communicate with customers, including business owners, in a clear, concise and friendly manner and be responsible for managing your own diary and keeping accurate records for onward use by other colleagues, along with ensuring that any follow up action is taken within agreed timescales. This role is on our Career Pathway which means it could lead to you completing CeMAP and becoming a fully qualified Mortgage Consultant.



Our vibrant mortgage department is open Monday to Friday 8am-6pm and Saturdays 9am-5pm. Typically, you'll work 35 hours per week with a set six-week rota including one in three Saturdays.

What you'll bring to the role:

Partial CeMAP (or equivalent) and/or the commitment to study for the full qualification Previous experience within a customer service role (essential) Previous work experience within a mortgage environment (preferred) Experience within financial services or a regulated environment (preferred) Excellent written and verbal communication skills A proven track record in achieving objectives and performance measures Excellent organisational skills and the ability to effectively manage multiple sources of information.

in return, you'll get the best from us:

An annual colleague bonus of up to 12% Matched pension contributions of up to 10% 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year Colleague Mortgage and Saver products Electric vehicle scheme/ Cycle to Work scheme 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.



You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you but don't wait around - we may close the advert early and we'd hate for you to miss out.



Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on careers@leedsbuildingsociety.co.uk.



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