Job Description

Join a thriving team where you'll play a pivotal role in helping customers achieve their homeownership dreams while advancing your career in an industry-leading organisation.

Job Title: Mortgage Services Case Owner

Location:

Office based role in Colchester, Essex.

Department:

Mortgage Administration Support

Target:

Administratively sound candidates with experience of Customer Service in a telephone-based setting.

Rewards:

24K Basic Salary

Hours:

Mon-Fri 9.00 AM - 5.30 PM.

Timeline:

Immediate Interviews & Start date


In 2023 we handled over 15,000 mortgage applications. We are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package and enjoy an unrivalled opportunity for career development and promotion, within The New Homes Group.

Mortgage Services Case Owner responsibilities:

You will be part of a team who are responsible for proactively managing customers' mortgage applications, which will involve keeping in regular contact with our clients and housebuilders, delivering high levels of customer service at all times.


As a

Mortgage Services Case Owner,

you will possess a proven track record in customer services industry, with experience in customer contact by telephone, with excellent interpersonal skills, an ability to work effectively on your own as well as in the team environment and a high accuracy level.

Required Knowledge, skills, and qualifications:

Previous customer service experience essential Previous telephone-based call centre experience preferred Ideally some experience of working within Financial Services, but not essential Detail-conscious with experience of working in an office based, administrative environment Motivated to meet and exceed personal targets and customer service standards Excellent interpersonal skills, with outstanding telephone manner and strong listening skills Highly competent Microsoft Office user, including Excel, Word, and Outlook

Benefits:

Permanent Full Time Role Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business Defined promotional tiers with significant basic salary and commission rate uplifts 33 days paid holiday including Bank Holidays. (Plus get your birthday off once passed probation) Contributory workplace pension 24-hour Wellbeing Employee Assistance Programme Death in service cover Access to discounts platform, Perks at Work Access to self-funded healthcare plan Discounted medical assessment Health Screening Discount on Nuffield Gym Membership Discounts on estate agency, mortgage and surveying services * Salary Sacrifice Personal Car Leasing Scheme available