Job Description

How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too - join our Direct Mortgage department based at our Cobalt Office near Newcastle in a role that offers a clear career pathway in mortgage advice.
How you'll make a difference
As a Multi Skilled Mortgage Consultant you will provide expert advice to the highest standard, supporting new customers looking to take a mortgage with the Society for the first time in addition to supporting existing customers looking to switch to a new mortgage product, borrow additional funds, or make a variation to their existing mortgage.
The role is a telephone-based position in which you will be required to build rapport, trust, and relationships with your customers to enable you to provide an advised recommendation based on the customers' needs and circumstances. You'll also need to document information in a clear and accurate manner.
When you join as a Multi Skilled Mortgage Consultant you will have the opportunity to later develop into the next role on our career pathway which is a Senior Mortgage Consultant and receive the training and support you need along the way.
What will you bring to the role?

• Full CeMAP (or equivalent) - essential
• Previous experience in providing Mortgage Advice for new customers and existing customers looking to switch to a new mortgage product, borrow additional funds, or make a variation to their existing mortgage - essential
• Excellent organisational skills and the ability to effectively manage multiple sources of information
• A proven track record in achieving objectives and performance measures
• Excellent written and verbal communication skills

And in return, you'll get the best from us:

• Annual bonus of up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• Electric vehicle / Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 . This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on

Skills Required