Job Description

An exciting opportunity has arisen to join the team at Manning Stainton as a Full Time Mortgage Administrator working at our busy Head Office.


If you have an enthusiastic and flexible attitude and are organised, have excellent attention to detail, with an administration background then you could be the person we are looking for to support our extremely busy team of Mortgage Advisers.



The Role


This is an office-based position supporting the Mortgage and Protection Adviser team. Due to continued success, more administrative support is required by our Financial Services Department to continue to provide an efficient, high quality and compliant service to their clients. Mortgage Support Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services.


A focus on adding value, the role of Mortgage Support Administrator contributes to the efficiency of the department and organisation as a whole providing excellent support to our customers during the mortgage application process.


Mortgage Support Administrators are expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Mortgage Support Administrators are also expected to show initiative, managing priorities and own time and problem-solving skills.


:

Check documentation for new applications to ensure complete and meets FCA requirements Chase missing documentation from advisers and/or customers Create workflows and tasks for each application on the system ensuring service levels are maintained at all times Liaise with lenders to progress applications through to mortgage offer and completion (uploading supporting documentation to lender portals, and chasing for updates within service levels) Provide regular updates to customers on the status of their applications and be the first port of call for any queries Liaise with estate agents (internal and external), conveyancers and other 3rd parties to ensure a smooth and efficient journey for our customers Liaise with insurance providers and GP surgeries where necessary to ensure that policies are ready to be put in force at the necessary point to protect our customers Activate insurance policies for our customers on exchange of contracts to ensure they, and their home, are protected immediately General office duties such as filing, post, general correspondence etc. Answer telephone calls, take and distribute messages Build excellent relationships with customers, advisers and colleagues within the wider group and network To fully understand and operate Company policies and procedures

You will need:

Experience in the Financial Services industry is advantageous but not essential Attention to detail and high level of accuracy A minimum of 2 years experience working in an administrative / secretarial role Excellent keyboard skills, competent in MS office Excellent verbal and written communication skills Ability to prioritise workload and work under pressure to meet deadlines Enthusiasm and self-motivation To project a friendly, cooperative and productive relationship with all group colleagues and sales offices An enthusiastic & high energy approach to work An understanding and patient approach to looking after our customers navigating the mortgage lending process

Expectations:

A significant training program will be provided over a period of 12 months (dependent on initial experience) where you will build up to a proficient level to manage your own case load of in excess of 100 applications Further development and support with career progression within the Financial Services department will be provided on an ongoing basis to allow you to achieve your professional goals

OTE IRO 27,500, eligibility for bonus after 6 months of employment


Northern Estate Agencies Group incorporates the established brands of Manning Stainton, Ryder & Dutton and Mortimers Estate Agents.


As one of the largest independent Estate Agent Groups in the North of England, our brands have been operating for many years, and are trusted and reputable in their local areas.