Job Description

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Main duties of the job
An exciting opportunity has become available for a Motor Claims Coordinator to join our well established Team at our Erdington HUB.
This post forms part of the Motor Claims Team, and therefore necessitates close liaison with all areas of the Trust, in particular with the Fleet Department. The post holder will have contact with all Officers and employees of the Trust and with external bodies including Insurers, Brokers and Claims Management companies. As such the successful applicant will possess a high standard of communication skills, both written and verbal, and be passionate about providing the highest levels of customer service
If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both
Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of 55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.
About us
We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.
We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.
Details
Date posted
04 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9217-104-25-26
Job locations
Erdington HUB
Opus Aspect
Chester Road
Erdington
B24 0QY
Job description
Job responsibilities
To provide high quality motor claims service, ensuring that all claims are dealt with promptly and ensuring successful and prompt settlement.
To communicate and maintain a professional and effective working relationship with colleagues and operational staff.
Work within the Central Fleet Office, being a point of contact for telephone and walk in enquiries.
To provide secretarial support to the Motor Claims Manager.
Ensuring accurate entry of data into the Fleet Management System.
Maintain a fully electronic filing system, processing incoming and outgoing correspondence.
To answer and effectively deal with incoming telephone enquiries, from internal and external customers.
To liaise with external repairers, to monitor repair periods, and obtain relevant documentation for the successful processing of claims.
Maximise the recovery of repair costs from responsible parties by effectively liaising with external suppliers to ensure timely settlement.
Carry out end of month tasks to assist in the production of reports for motor claims.
Carry out ad hoc tasks, such as providing data analysis and reports as and when required.
To provide a high standard of customer service to all areas of the Trust in relation to motor claims.
To assist in processing of CCTV and sharing to appropriate organisations such as insurers or police.
Observe the requirements of the Data Protection Act, ensuring that confidentiality is observed at all times.
Attend prescribed training courses as directed.
Undertake any other duties commensurate with the post as requested by Directors, Senior Managers and Managers of the Service Job description
Job responsibilities
To provide high quality motor claims service, ensuring that all claims are dealt with promptly and ensuring successful and prompt settlement.
To communicate and maintain a professional and effective working relationship with colleagues and operational staff.
Work within the Central Fleet Office, being a point of contact for telephone and walk in enquiries.
To provide secretarial support to the Motor Claims Manager.
Ensuring accurate entry of data into the Fleet Management System.
Maintain a fully electronic filing system, processing incoming and outgoing correspondence.
To answer and effectively deal with incoming telephone enquiries, from internal and external customers.
To liaise with external repairers, to monitor repair periods, and obtain relevant documentation for the successful processing of claims.
Maximise the recovery of repair costs from responsible parties by effectively liaising with external suppliers to ensure timely settlement.
Carry out end of month tasks to assist in the production of reports for motor claims.
Carry out ad hoc tasks, such as providing data analysis and reports as and when required.
To provide a high standard of customer service to all areas of the Trust in relation to motor claims.
To assist in processing of CCTV and sharing to appropriate organisations such as insurers or police.
Observe the requirements of the Data Protection Act, ensuring that confidentiality is observed at all times.
Attend prescribed training courses as directed.
Undertake any other duties commensurate with the post as requested by Directors, Senior Managers and Managers of the Service
Person Specification
Qualifications
Essential

• 5 GCSEs at Grade C/4 or above including English & Maths (or equivalent) - certificate evidence will be required

Experience
Essential

• General office experience
• Knowledge of insurance claims, road traffic law, fleet management and motor insurance regulations (preferable but not essential)

Skills & Knowledge
Essential

• Data input and retrieval
• Computer literate
• Use of Microsoft Word and Excel Required - Experience of compilation of spreadsheets and reports
• Dealing with telephone enquiries
• Maintenance of accurate records and filing systems
• Administrative experience
• Dealing with the general public
• Full UK Driving Licence (showing no more than 3 points)

Person Specification
Qualifications
Essential

• 5 GCSEs at Grade C/4 or above including English & Maths (or equivalent) - certificate evidence will be required

Experience
Essential

• General office experience
• Knowledge of insurance claims, road traffic law, fleet management and motor insurance regulations (preferable but not essential)

Skills & Knowledge
Essential

• Data input and retrieval
• Computer literate
• Use of Microsoft Word and Excel Required - Experience of compilation of spreadsheets and reports
• Dealing with telephone enquiries
• Maintenance of accurate records and filing systems
• Administrative experience
• Dealing with the general public
• Full UK Driving Licence (showing no more than 3 points)

Skills Required