Job Description

The position is currently located in Ipswich, but in 2026 the office will be moving to Chelmsford. Therefore, Chelmsford should be within a reasonable commuting distance for you as the new office location.
Role Description
In this role, you'll prevent, investigate, and detect insurance claims fraud by managing case portfolios, providing business referral support, and collaborating with external organizations like the Insurance Fraud Bureau and law enforcement agencies.
You'll also make key decisions on retaining referrals from internal and external sources for the Claims Crime Prevention Teams, ensuring genuine claims are returned promptly with clear feedback.
This is a hybrid role based in either our Bournemouth, Leeds or Ipswich offices, with the expectation to be on-site one day per month.
Salary Information
Pay: Circa 29,300 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
In this role you will be:

• Compiling intelligence searches and conducting investigations to assess claim authenticity and identify potential fraud.
• Engaging with departments, liaising with law enforcement, and collaborating with industry bodies for technical support and referrals.
• Managing personal development, applying investigative techniques, and ensuring effective fraud detection while minimizing customer impact.
• Recording and highlighting concerns regarding fraudulent claims, maintaining case management systems, and ensuring compliance with standards.
• Identifying and reporting linked fraud cases, trends, and claims farming (KYO) to senior levels.
• Ensuring compliance with internal, regulatory, and statutory standards and controls.
• Negotiating settlements with Policyholders and Third Parties, and managing litigation cases effectively.
• Handling complaints and maintaining communication through the complaint process, ensuring the database is updated.
• Contributing to continuous improvement through self-development, 1-2-1s, and team discussions.

Essential Skills

• Understanding of motor claims liability, indemnity, and insurance case law related to fraud.
• Proactive customer approach aligned with Treating Customers Fairly (TCF) and strong communication skills.
• Knowledge of claims and underwriting processes, with awareness of personal injury claims and the MOJ/OIC process.
• Experience negotiating with solicitors and understanding basic investigation principles.
• Awareness of the Data Protection Act, Section 29 requests, and insurance-related regulations (e.g., money laundering and POCA).
• Basic knowledge of credit hire principles, fee structure, and insurance fundamentals.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Deivydas Sakys
Closing date: 19 Sep 25
We reserve the right to close the advert early if we reach enough applications.
Join us - Let's Care for Tomorrow.
#LI-Hybrid
80482 | Finance & Accounting | Professional | Non-Executive | Allianz UK | Full Time or Part Time | Permanent
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Skills Required