Job Description

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
Reward platform - discounts for over 800 retailers 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!) Development, training, and professional qualifications
Davies Group are recruiting for a Motor - Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service. The Motor - Claims Handler would manage a caseload of Pre-Litigated Motor Claims.

Your Role

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options whether their vehicle is repairable or has been deemed a write-off.

What will your day look like:

To effectively and efficiently manage a caseload of pre-litigated motor claims from inception to settlement
Identify cases for early litigation with high prospects of success and low risk
To support delivery of consistently high levels of service and productivity
To work closely with colleagues within the firm to deliver consistently high levels of service
To input accurate data and ensure data maintenance

Knowledge and Abilities:

Experience of using Microsoft Word, Excel and email
Outstanding customer service, with excellent verbal and written communicational skills
Excellent attention to detail

Strong active listening skills
Negotiation skills
Communication skills
Organisational skills
Excellent analytical skills
Excellent problem-solving skills
An effective communicator
Drive to Achieve
Good interpersonal skills
To possess and display high personal standards
Able to work to targets and deadlines

Desirable abilities and knowledge

Experience of dealing with clients
Experience of dealing with motor claims
Excellent technical knowledge motor claims
Good commercial awareness
Experience of dealing with liability and quantum dispute cases
Experience of dealing with repair documentation
Experience of quoting motor claims case law effectively
Experience of dealing with motor personal injury claims under the predictive costs regime is desirable
Experience of the OIC and MOJ portals
Pre-litigation experience
Experience of dealing with Credit Hire claims including GTA, non GTA and Taxi

Levels

Motor - Claims Handler CH3
An experienced claims handler with significate experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.

Motor - Claims Handler CH4
An experienced claims handler with significate experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to 100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.

Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.