Job Description

Motor Claims Handler- Recovery Negotiator
Location: Bexhill
Contract: Hybrid - Working up to 4 days from home
Hours: 37.5 Hours. Monday- Friday
Salary: Starting at 27,750 with opportunity for progression.
Start Date: 23rd of June
Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role Purpose:
Your main responsibility will be to manage a portfolio of non-fault claims after a road traffic accident. You will focus on recovering our costs from the responsible party, including third-party insurers, policyholders, and suppliers.
Your duties will include setting clear expectations, providing regular updates to stakeholders, collecting evidence, and actively advancing claims to ensure they are closed as non-fault, thus preserving our customer's no-claims discount.
As you progress through our competency frame levels, you will take on more responsibility, including handling a wider range of claims such as foreign claims, withdrawn indemnity, bodily injury, credit hire, fraud, dual insurance, and more.
Job Details:Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims. Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures. Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately. Investigate liability and make informed decisions on claim outcomes, including admissions or disputes. Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards. Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Essential skills we would love you to have:Previous claims or recovery experience is advantageous, but full training will be provided. Strong customer service skills with a background in telephony-based roles. Excellent attention to detail and accurate data entry capabilities. Solid administrative skills with a proactive and organized approach to work. Good IT proficiency, particularly in Microsoft Excel, Word, and Access. Proven problem-solving ability and a track record of delivering results.

The interview process
Our interview process involves the below:Telephone interview Virtual Interview with hiring leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.
Regrettably we are unable to offer sponsorship for this role - Delete if sponsorship is applicable
Benefits: in addition to a competitive salary you will also receive...
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing -Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ....

At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
20/05/2025